Practice Software
AI Receptionist for Clinics on Epic | MedReception
A healthcare AI receptionist for clinics on Epic: answers right away and hands staff structured, EMR-pasteable call summaries. No Epic integration; custom integration available.
Section 1
An AI receptionist for clinics that run on Epic
MedReception AI is a healthcare-only AI receptionist for the clinic's own phone line. It does not integrate with Epic: it answers every inbound call right away, with unlimited simultaneous calls so a lunchtime rush never rolls patients to a busy signal, and it hands your team a structured summary to enter in Epic. Many Epic clinics use it for overflow and after-hours coverage of their own number.
Section 2
How a call reaches your Epic workflow
Every call produces a structured summary written to be pasted into Epic the way your front desk already documents. Katie identifies the caller, the reason for the call, the urgency and the provider or department involved, then routes by those signals: a new-patient request goes one way, a post-op call another, a refill or records request another. Staff do the scheduling in Epic; nothing is written to the chart automatically.
Section 3
Independent of the EMR by design
MedReception AI is custom-built per client and EMR-independent. If your clinic or an affiliated practice runs on a system we integrate with today, such as eClinicalWorks, athenahealth, Practice Fusion, Tebra, ModMed, Elation, TherapyNotes, Accuro, pMD, PS Suite or Nextech, booking into the chart can be switched on there, while your Epic clinic keeps the same receptionist and call flows. For Epic itself, custom integration available.
Section 4
Clinic scale and single-practice fit
For a busy clinic, routing by provider, department and urgency sorts high volume instead of overwhelming the desk. For a single practice on Epic, it means no missed new-patient calls and no hold-time hang-ups. Configuration draws on specialty templates, so intake questions and routing reflect your specialty.
Section 5
See it on your clinic's calls
Book a demo and we will walk through how Katie answers, how calls route by provider and urgency, and exactly what the summary looks like for your staff to enter in Epic. HIPAA compliant, verified by Compliancy Group, BAA included.
See the AI medical receptionist in action
MedReception AI answers every call right away, books appointments, and routes urgent needs, 24/7 and HIPAA compliant (verified by Compliancy Group). Book a demo and hear it handle your real calls.