Practice Software
AI Receptionist That Works With Epic | MedReception
A healthcare AI receptionist that integrates with Epic, answers in under a second, and drops structured, EMR-pasteable call summaries into your workflow.
Section 1
An AI receptionist built to work alongside Epic
MedReception AI is a healthcare-only AI receptionist that integrates with Epic, the EMR many hospitals, health systems, and larger group practices already run on. The integration is real and named, and for Epic it typically takes three to six weeks to stand up because enterprise environments carry more configuration than a lightweight cloud EMR. Once live, Katie answers every inbound call in under a second, with unlimited simultaneous calls so a lunchtime rush never rolls patients to a busy signal. She works around the clock, hands off to Annie after hours, and speaks multiple languages. What she never does is make clinical decisions or push autonomous chart changes into Epic. The AI captures, structures, and routes the conversation, then your staff remain the humans deciding what actually enters the record. That boundary is deliberate, and it keeps your Epic instance clean while a person stays in control of every entry.
Section 2
How the phone workflow moves into Epic
Every call produces a structured summary written to be pasted straight into Epic, matching how your front desk already documents. Katie identifies the caller, the reason for the call, the urgency, and the provider or department involved, then routes by those signals: a new-patient scheduling request goes one way, a post-op call another, a refill or records request another. Sallie handles scheduling logic, Victoria turns voicemails into readable summaries, and each output lands in a consistent format your team can drop into the right Epic encounter, telephone note, or in-basket message without retyping. Triage-style routing means urgent calls surface first instead of sitting behind routine ones. Because the summaries are text your staff review and place, nothing writes itself into the chart. The result is faster documentation and cleaner handoffs, while a person stays in control of what Epic ultimately records for each patient.
Section 3
Named integration, but never locked to it
MedReception AI is custom-built per client, and here is the differentiation that matters for an Epic shop: the AI is EMR-independent and portable. We integrate with Epic today, and we also integrate with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. If your organization migrates, spins up an affiliated practice on a different platform, or runs a mixed environment across sites, your receptionist, call flows, and specialty templates travel with you rather than being trapped inside one vendor's ecosystem. That portability is a genuine tradeoff to weigh against EMR-bundled phone or AI features, which are convenient but tied to the platform that ships them. Neither approach is wrong. If your priority is call handling that stays yours across whatever EMR decisions the organization makes over the years, an independent, Epic-integrated receptionist gives you that flexibility without asking you to leave Epic.
Section 4
Enterprise scale and single-practice fit
Epic spans large health systems and independent practices that connect through it, so the receptionist has to fit both. For an enterprise, unlimited simultaneous calls and routing by provider, department, and urgency mean high volume gets sorted correctly instead of overwhelming a central desk. For a single practice or clinic on Epic, the same system means no missed new-patient calls and no hold-time hang-ups eroding your schedule. Configuration draws on more than thirty specialty templates, so intake questions and routing reflect how your specialty actually works rather than a generic script. MedReception AI is delivered with a real team and white-glove setup, and edits and optimization are free for the lifetime of the account, so as your Epic build, providers, or call patterns change, the receptionist keeps pace. The platform is designed to be HIPAA-aligned, and a BAA is available for US practices.
Section 5
See it working with your Epic setup
The fastest way to judge whether an Epic-integrated AI receptionist fits your practice is to hear one handle a real call and see the summary it produces. Book a MedReception AI demo and we will walk through how Katie answers in under a second, how calls route by provider and urgency, and how the structured, Epic-pasteable summary lands in a format your front desk can use immediately, with no autonomous chart writes anywhere in the loop. We will also talk through the three-to-six-week Epic integration timeline, what your team needs to prepare, and how the free lifetime edits keep the setup tuned as things change. Bring your busiest call scenarios and your specialty's intake quirks. If MedReception AI is the right fit, you will see exactly how it works alongside Epic before you commit, and if it is not, you will know that quickly too.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.