Practice Software
AI Receptionist for Best Practice Clinics | MedReception AI
How Australian GP clinics running Best Practice use MedReception AI to answer every call in under a second, with paste-ready summaries for your records.
Section 1
An AI Receptionist That Works Alongside Best Practice
Best Practice is one of the most widely used clinical and practice management systems in Australian general practice, and clinics running it face a familiar front-desk reality: heavy call volume, patients hanging up on hold, and new-patient enquiries lost to voicemail. MedReception AI is a healthcare-only AI receptionist for medical practices in Australia, Canada, and the US. It answers every inbound call in under one second, handles unlimited simultaneous calls, and covers after-hours around the clock. Rather than claiming a direct integration, MedReception AI works alongside your Best Practice setup: every call produces a structured, paste-ready summary your team drops straight into the patient record, and scheduling follows the booking rules your practice already uses. To understand what deeper connectivity could look like for your clinic, ask our team about the integration path for your specific software.
Section 2
How Call Summaries Reach Your Best Practice Records
Every call MedReception AI handles ends with a structured summary written for clinical workflows, not a raw transcript. Your reception team reviews it and pastes it into the patient's record in Best Practice in seconds. The AI captures who called, why, what was requested, and how urgent it is, formatted consistently so nothing important is buried in free text. Critically, the AI never makes autonomous changes to your records and never makes clinical decisions. It routes and escalates; your clinicians decide. That boundary matters for a GP clinic: you get the efficiency of automated call handling without handing chart control to software. Calls are routed by provider, urgency, and the triage rules you define, so a script query, a results follow-up, and a call describing urgent symptoms each go where they should, with urgent calls escalated to your team immediately under your own protocols.
Section 3
Built for Australian Compliance and General Practice
MedReception AI operates within the requirements Australian practices actually answer to. Handling of patient information aligns with the Privacy Act and the Australian Privacy Principles, and practices in other regions are supported through HIPAA-aligned operation with a BAA in the US and PIPEDA and PHIPA obligations in Canada. Because we serve healthcare only, the AI is built for medical reception rather than generic customer service: it can tell a repeat script request from a new-patient enquiry about billing, and when a caller describes concerning symptoms it escalates under the protocols you set rather than making any clinical judgement itself. More than thirty specialty templates let you configure it for general practice, referrals into your clinic, or a mixed-billing model, and multilingual coverage means patients who are more comfortable in another language are still understood and correctly routed.
Section 4
Meet the AI Family Answering Your Phones
MedReception AI is a family of purpose-built AI receptionists, and a Best Practice clinic can use one or all of them. Katie answers instantly during business hours, so no patient waits on hold while your front desk juggles the counter and the phone. Annie covers after-hours, taking the evening and weekend calls that would otherwise hit voicemail and never become appointments. Victoria turns any voicemail that does land into a structured summary your team actions the next morning. Sallie handles scheduling requests according to your booking rules, appointment types, and provider availability, so bookings match how your clinic actually runs. Bailey manages onboarding, gathering the details new patients need to provide before their first visit. Each one produces the same paste-ready summary format, so your Best Practice workflow stays consistent no matter which AI took the call.
Section 5
Getting Started at Your Best Practice Clinic
Getting started does not require changing your practice management system. You keep Best Practice exactly as it is; MedReception AI takes over the phones. Setup means configuring your routing rules, booking policies, provider list, and escalation protocols, then pointing your inbound number at the AI. From day one, every call is answered in under a second, whether it is one caller or twenty at once, and every call ends as a structured summary ready to paste into your records. For clinics that later move to a system on our named integration list, such as Epic, athenahealth, or eClinicalWorks, deeper integration is available, and our team can walk you through the current integration path for Best Practice specifically. If your front desk is stretched and missed calls are costing you new patients, book a MedReception AI demo and hear how it handles a real GP clinic's call flow.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.