Practice Software
AI Receptionist That Works With Cerbo
A healthcare AI receptionist that works with Cerbo. Katie answers under a second, and every call becomes a structured, EMR-pasteable summary.
Section 1
A Cerbo-Friendly Front Desk That Never Puts a Patient on Hold
If your practice runs on Cerbo, you already value a clean, doctor-built chart and a workflow that respects clinical judgment. MedReception AI extends that philosophy to your phones. Katie, our instant-answering AI, picks up in under a second, handles unlimited simultaneous calls, and never sends a new patient to voicemail during a busy morning. This is a real, named Cerbo integration, not a generic phone bot bolted on. Katie greets callers, understands why they are calling, and routes by provider, urgency, and triage logic you define. Because MedReception AI is healthcare-only, it fits your world: intake questions, refill requests, and after-hours concerns routed with clinical awareness. Every interaction is captured cleanly so nothing is lost between the call and the chart. Your team keeps working inside Cerbo the way they already do, while the phones stop being the bottleneck that quietly loses patients before they ever reach a person.
Section 2
How the Phone Workflow Meets Cerbo
Here is the practical loop. A patient calls, Katie answers instantly, gathers the reason for the call, and follows your routing and triage rules. When the call ends, MedReception AI produces a structured summary written to be pasted directly into Cerbo: caller identity, reason, relevant intake details, urgency flag, and recommended next step, organized in a consistent format your staff can drop into the right note or task. The AI never makes autonomous chart changes and never makes clinical decisions. It hands your team a clean, reviewable artifact, and a human decides what enters the record. That boundary is deliberate for a functional or DPC practice that guards its documentation. Standing up a named Cerbo integration typically takes three to six weeks, and we build the phone logic around how your practice actually operates rather than forcing you into a rigid script.
Section 3
Built for Functional and DPC Practices
Direct primary care and functional medicine practices run differently: longer visits, membership models, deep intake, and a front desk that is often one or two people covering everything. That is exactly where an AI receptionist earns its place. Katie absorbs the call volume that otherwise pulls your staff away from members standing at the desk, and Annie covers after-hours so a nine p.m. question becomes a summarized message instead of a lost lead. Victoria turns voicemails into readable summaries, and Sallie helps with scheduling. Every practice is different, so we custom-build the setup to your protocols, your providers, and your triage priorities, then include free lifetime edits and optimization as your workflows evolve. With thirty-plus specialty templates and multilingual answering, the system fits your patient population instead of asking your population to fit the system.
Section 4
Named Integration, Still Portable
A fair question for any DPC or functional practice: what happens if we change EMRs later? MedReception AI is intentionally EMR-independent and portable. The Cerbo integration is real and named, but the phone system is not welded to Cerbo. If you migrate someday, your AI receptionist, your routing logic, your greetings, and your summary formats travel with you. You do not rebuild your front desk because you changed your back office. The value lives in the conversation layer, not in a single vendor. Some EMRs bundle their own answering features, and those can suit certain practices fine. What MedReception AI adds is a healthcare-only, custom-built, human-supported layer with structured summaries that work alongside whatever chart you run today or choose tomorrow, backed by HIPAA-aligned handling and a BAA in the US, PIPEDA and PHIPA in Canada, and the Privacy Act and APP in Australia.
Section 5
See It Work With Your Cerbo Setup
The fastest way to understand the fit is to hear Katie answer a call and then look at the summary your team would paste into Cerbo. On a MedReception AI demo, we walk through your actual scenarios: a new-patient inquiry, a refill request, an after-hours triage question, and show how routing, urgency flags, and the structured, EMR-pasteable output land for your staff. We map the Cerbo integration timeline, typically three to six weeks, and talk through your triage rules and specialty template. There is no autonomous charting and no clinical decision-making. Just a front desk that answers instantly, never drops a caller, and hands your people clean, reviewable notes. You will also see the white-glove support and free lifetime optimization that come with a custom build. Book a demo and bring your busiest call day. We will show you exactly how it would run inside your practice.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.