Practice Software
AI Receptionist for Cliniko Practices | MedReception AI
How Cliniko practices use MedReception AI to answer every call in under a second, capture bookings, and paste structured summaries into Cliniko.
Section 1
Why Cliniko practices still lose patients at the phone
Cliniko handles your appointment book, notes, and invoicing well, but it cannot pick up the phone. In a busy allied health or medical clinic, the front desk is checking in patients, processing payments, and answering calls at the same time. When two calls arrive together, one goes to voicemail, and many callers ring the next clinic on their list rather than leave a message. New-patient enquiries often arrive during business hours, exactly when your team is busiest. An AI receptionist closes that gap: it answers in under a second, takes unlimited simultaneous calls, and covers evenings, weekends, and public holidays. Your Cliniko workflow stays exactly as it is; the phone simply stops being the bottleneck that decides which patients you never meet.
Section 2
How MedReception AI works alongside Cliniko
MedReception AI works alongside Cliniko rather than inside it. Every call your AI receptionist handles produces a structured, pasteable summary: caller name, contact details, reason for calling, urgency, and requested action, formatted so your team can paste it straight into the patient record or use it to action a booking in Cliniko. The AI never makes autonomous changes to your practice software and never touches clinical records on its own; your staff confirm appointments and update files, which keeps your audit trail clean. Scheduling requests follow your booking rules, including practitioner preferences, appointment lengths, and new-patient intake requirements, so the summary that lands with your admin team is ready to action without a call-back to clarify details. If you want to discuss the integration path for Cliniko specifically, ask our team and we will walk you through the options for your practice.
Section 3
Built for healthcare, tuned for Australian clinics
MedReception AI is healthcare-only, serving practices in Australia, the US, and Canada, and that focus shows in how calls are handled. The AI routes callers by practitioner, urgency, and the triage rules you define: a patient reporting worsening symptoms is escalated according to your protocol, while a routine physio rebooking is captured and summarized without interrupting anyone. The AI makes no clinical decisions; it routes and escalates, and clinicians decide. For Australian practices, the platform operates in line with the Privacy Act and the Australian Privacy Principles, and it handles the conversations local patients actually have, including questions about Medicare, referrals, and billing arrangements, answered from the information you provide. With more than thirty specialty templates covering allied health and medical disciplines, setup starts from language that already fits physiotherapy, podiatry, psychology, chiropractic, and general practice rather than a generic call-center script.
Section 4
Meet the AI team behind your phone line
MedReception AI is a family of purpose-built AI receptionists rather than a single bot. Katie answers instantly during business hours, so no caller waits on hold while your desk is busy. Annie takes over after hours, capturing bookings and messages overnight and on weekends instead of letting them pile up in voicemail. Victoria converts any voicemail that does arrive into a clear written summary, so your team scans messages in seconds each morning. Sallie handles scheduling requests against your booking rules, and Bailey manages onboarding so your practice is represented accurately from the first call. Multilingual coverage means patients who prefer another language are still understood, with the call summarized in clear English for your staff. Each role produces the same structured output: a summary your team pastes into Cliniko and actions on your terms.
Section 5
What Cliniko practices should check before choosing an AI receptionist
If you are evaluating phone AI for a Cliniko practice, three questions matter. First, is it healthcare-specific? Generic answering AI does not understand triage, referrals, or the difference between a routine rebooking and a call that needs a clinician's attention today. Second, what does your team actually receive? Look for structured, pasteable summaries rather than raw transcripts you have to read end to end. Third, who controls the record? The right answer is that the AI never edits your practice software autonomously; your staff paste summaries and confirm bookings, so nothing changes in Cliniko without a human deciding it should. MedReception AI was built around those answers: sub-second pickup, unlimited simultaneous calls, twenty-four-seven coverage, and Privacy Act-aligned handling for Australian clinics. Book a demo and hear how it would answer for your practice, with your services and your booking rules.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.