Practice Software
AI Receptionist for Genie Solutions Practices | MedReception AI
How specialist rooms running Genie Solutions use MedReception AI to answer every referral call, route by urgency, and hand staff EMR-ready summaries.
Section 1
Why missed calls cost specialist rooms more than most practices
A specialist practice running Genie Solutions lives and dies by its referral pipeline. When a GP's rooms ring through with a new referral, or a patient calls to book after receiving one, the whole business is arriving by phone. Front desks in specialist rooms field heavy call volume: new referrals, results enquiries, theatre and procedure questions, gap fee and billing queries, and follow-up bookings, often with one or two staff covering all of it. When the line is engaged or a caller sits on hold, some hang up, and a referral built on months of GP relationships can quietly go to the next specialist on the list. MedReception AI is a healthcare-only AI receptionist built for this problem. Katie answers in under one second and handles unlimited simultaneous calls, so no referral call, new or returning, hits voicemail during business hours.
Section 2
How MedReception AI works alongside Genie Solutions
MedReception AI works alongside Genie Solutions rather than replacing it. Genie remains your system of record for appointments, billing, and clinical notes. Every call the AI receptionist handles produces a structured, EMR-pasteable summary: who called, the referring GP if mentioned, the reason for the call, urgency indicators, and the outcome. Your staff paste that summary straight into the patient's record in Genie, so nothing lives in a separate silo, and the AI never makes autonomous changes to your charts. Scheduling follows your booking rules, not generic templates: new patient consult lengths, procedure slots, which specialists see which referral types, and any rules you set around patients without a current referral. If you want a deeper connection for your setup, ask our team about the integration path for your specific software; we will tell you honestly what is possible rather than overpromising.
Section 3
Routing and escalation built for referral-driven medicine
Specialist calls are not interchangeable. A patient reporting post-operative bleeding needs a different response from a patient asking about parking, and both differ from a GP's rooms calling to fast-track an urgent referral. MedReception AI routes calls by provider, urgency, and triage rules you define. Genuinely urgent symptoms are escalated to your nominated staff member or clinician immediately, and callers describing an emergency are directed to call triple zero. The AI makes no clinical decisions: it routes and escalates, and your clinicians decide. Routine calls, appointment requests, referral lodgement questions, and results enquiries are handled or captured without interrupting your team. MedReception AI ships with more than thirty specialty templates, so an orthopaedic, cardiology, or dermatology practice starts from call flows that already understand its common call types, then refines them to match how your rooms actually work.
Section 4
After-hours coverage, voicemail rescue, and compliance in Australia
Referrals do not arrive only between nine and five. Annie provides 24/7 after-hours answering, so a patient who finally sits down in the evening to book their specialist appointment reaches a capable receptionist instead of a message bank. Victoria converts any voicemails you still receive into structured summaries your team actions the next morning, and Sallie handles scheduling within the rules you set. Multilingual coverage means patients who are more comfortable in another language are still understood and correctly routed. On the compliance side, MedReception AI is built for Australian practice: it operates in line with the Privacy Act and the Australian Privacy Principles, alongside HIPAA-aligned safeguards and a BAA for US clients and PIPEDA and PHIPA compliance in Canada. If your Genie-based rooms are losing referrals to engaged lines, hold-time hang-ups, and message banks, book a MedReception AI demo and hear how it answers for a practice like yours.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.