Jane App Phone Automation Silo
Phone workflows mapped to how Jane App practices actually run.. Built for physiotherapy, chiropractic, mental health, massage, OT, and allied health.
Answer coverage
24/7
Integration time
2–3 wks
Practice types
8+
Why this hub exists
Jane App teams need one place for phone-first fixes
This hub consolidates every Jane App-specific workflow we've validated in production — intake, routing, referrals, after-hours, analytics, and governance. Instead of chasing scattered notes or generic AI claims, leaders can walk physicians and admins through a single source that mirrors how MedReception AI behaves alongside Jane App today.
Categories
Explore Jane App playbooks by theme
26 guides across 5 categories. Each card links to a detailed playbook.
Foundational
Phone Infrastructure & Call Logging
6 guidesStabilize inbound routing, voicemail, overflow, and after-hours flows for Jane App practices before layering scheduling or telehealth automation.
Phone Integration Overview
How Jane App practices connect MedReception AI to their phone lines and where call data lands.
Read guide →Call Routing Blueprint
Practitioner and discipline routing rules for multi-modality Jane App clinics.
Read guide →After-Hours Coverage
AI triage for allied health practices handling after-hours calls without on-call staff.
Read guide →Voicemail Automation
Structured voicemail summaries routed into Jane App patient records and staff task queues.
Read guide →Call-to-PMS Logging
Structured call notes aligned to Jane App's patient and appointment records.
Read guide →Hold-Time Reduction
Overflow playbook for eliminating peak-hour queues at busy allied health clinics.
Read guide →Capacity
Scheduling & Appointment Management
5 guidesMirror Jane App's scheduling rules and practitioner preferences in AI booking scripts so every call produces a correctly structured Jane appointment.
Scheduling Rules
Translate Jane App practitioner preferences and visit types into AI booking logic.
Read guide →Appointment Types Guide
Map every Jane appointment type to the right AI intake flow and prep instructions.
Read guide →New vs Established Patients
Keep new-patient intake and established-patient scheduling logic cleanly separated in Jane.
Read guide →No-Show Reduction
Voice and SMS confirmation cadence to reduce no-shows for Jane App appointment slots.
Read guide →Waitlist Management
Automated waitlist fill using Jane's cancellation notifications.
Read guide →Growth
Referral & Intake
4 guidesCapture physician referrals, insurer authorizations, and specialist intake details before they reach Jane App — reducing callback loops and missing records.
Referral Intake
Capture referring physician details and push a complete referral packet into Jane.
Read guide →Insurance & Authorization Calls
Capture extended health benefit details and auth numbers during the booking call.
Read guide →Urgent Clinical Escalations
Route red-flag calls — acute pain, neurological signs — to the right practitioner immediately.
Read guide →Lab & Result Follow-Up
Handle first-touch result calls and triage abnormal findings to the right practitioner.
Read guide →Experience
Patient Communication Layer
5 guidesBlend voice, SMS, and multilingual support so Jane App practices across Canada and the US deliver accessible, compliant patient communication.
Post-Call Confirmations
Automated SMS confirmations tied to Jane App scheduling events — no PHI in message body.
Read guide →After-Hours SMS
Safe overnight messaging for Jane App clinics that sets patient expectations.
Read guide →Language & Accessibility
37+ languages with PIPEDA-aligned consent notes for Canadian and US Jane App practices.
Read guide →Patient ID & Consent
Identity verification and communication consent scripts for Jane App practices.
Read guide →Telehealth Call Routing
Route telehealth appointment requests to Jane's video session links seamlessly.
Read guide →Clinical
Discipline & Practice-Type Playbooks
6 guidesPhone scripts tuned for Jane App's most common allied health disciplines — each with specialty-specific intake prompts, prep instructions, and escalation triggers.
Physiotherapy Practices
Injury history, functional goals, and insurance pre-auth intake for physio practices on Jane.
Read guide →Chiropractic Practices
Spinal complaint intake, imaging history, and adjustment scheduling for chiro clinics on Jane.
Read guide →Mental Health & Counselling
Safe intake screening, crisis protocol, and insurance benefit capture for Jane-based therapists.
Read guide →Massage Therapy
Condition history, pressure preference, and RMT benefit intake for Jane massage practices.
Read guide →Occupational Therapy
Functional assessment intake, referral source capture, and home program follow-up for OT.
Read guide →Naturopathic Medicine
Complex history intake, supplement review, and lab follow-up for naturopathic clinics on Jane.
Read guide →Next step
Show stakeholders the live Jane App workflow
Bring your Jane App admin, practice manager, and billing lead. We'll run your scripts through MedReception AI, demonstrate the writeback paths, and deliver a rollout checklist covering security, QA, and governance.