Built for Jane App practices

AI Receptionist for Jane App: Phone Answering, Booking, and Charting Built Around Jane

Jane App runs the busiest multidisciplinary clinics in Canada, PT, OT, massage, chiro, naturopathy, and mental health, often with shared treatment rooms, packages, memberships, and direct billing. A generic phone bot cannot handle that. Our AI receptionist is configured around how Jane actually books, charts, and bills, so the call ends with a real Jane appointment, the right practitioner, the right room, and the intake form already attached to the chart.

Jane Native Workflow, Canadian Ready

Jane Practice Mix

78%

Of Jane practices are wellness, PT, or mental health multidisciplinary clinics

Front Desk Time Saved

34 min

Average phone time recovered per day per Jane clinic

Rebooking Lift

4.2x

Rebooking conversion on missed appointment outreach versus voicemail

Revenue Recovered

$1,847

Average monthly revenue recovered per Jane practice

Where Jane phones break

What Jane App Practices Actually Struggle With on Calls

Jane is a great EMR. The phone is a different problem. Multidisciplinary scheduling, packages, and shared rooms turn every booking call into a small decision tree that solo front desk staff often cannot run while a patient is also at the counter.

Multidiscipline Scheduling

Caller asks for "massage or physio, whatever is sooner"
Different durations per discipline and per practitioner
Initial versus follow up visit types confused on the phone
Practitioner specialty restrictions, pelvic floor, IMS, RMT designation
Locum or float practitioner availability not visible at the desk

Packages and Memberships

"How many sessions do I have left on my package"
Membership tier mismatched to booked service type
Family or couples packages shared across patient files
Pre paid sessions expiring before next available slot
Upgrades and renewals never asked for at point of call

Treatment Room Availability

Shared rooms with conflicting equipment, table versus mat
Pelvic floor or shockwave bookings need a specific room
Acupuncture and laser blocks need cool down or set up time
Group class rooms double booked against 1 on 1 sessions
Room cleaning buffers missed when staff books manually

Billing and Intake Friction

Direct billing questions, Pacific Blue Cross, Sun Life, Manulife
Card on file required before booking high demand slots
New patient intake form not completed before arrival
ICBC and WSBC claim numbers not collected at booking
No show fee policy not communicated, then disputed later

Jane integration

How the AI Receptionist Integrates With Jane

The receptionist talks to Jane the same way a trained front desk would, picking the right service, practitioner, and room, attaching intake to the chart, and quoting what the caller has left on a package before ending the call.

Booking by Treatment, Practitioner, and Room

Pulls live Jane availability filtered by service type
Respects practitioner certifications and service permissions
Holds the correct treatment room based on equipment needed
Applies clinic specific buffers, cleaning, and turnover time
Books initial versus standard follow up durations correctly

Intake Pushed Into the Jane Chart

Sends the clinic's Jane intake form link by SMS during the call
Confirms completion before the appointment date
Attaches signed consent to the patient profile
Flags incomplete intake to the front desk dashboard
Re sends form on rebooking if previous one expired

Payment on File Handling

Asks for card on file when policy requires it for booking
Hands off to a secure SMS link, never reads card numbers
Confirms card status before releasing held appointment
Quotes no show and late cancellation policy on the call
Flags expired cards before the appointment day

Package Balance Quoted Live

Looks up remaining sessions on the caller's active package
Reads back balance after each booking, "you have 3 left"
Offers to renew or upgrade when the package is almost empty
Routes membership tier mismatches to the front desk
Honors couples, family, and shared package rules

Common Jane clinic call types

The Calls Your Jane Clinic Gets Every Day

Across PT, OT, massage, chiro, naturopathy, and mental health, the same handful of call types repeat. The AI is configured around all of them so the front desk only handles the exceptions.

Booking by Discipline

Physiotherapy initial and follow up bookings
Occupational therapy, paediatric and adult intakes
RMT massage, 30, 45, 60, 75, 90 minute durations
Chiropractic adjustment and exam bookings
Naturopathic and acupuncture consultations
Mental health counselling and intake assessments

Package and Membership Questions

"How many sessions are left on my package"
"Can my husband use my couples package"
"When does my membership renew"
"Do I have a credit on file"
"Can I split this package between massage and chiro"

No Show and Cancellation Rebooking

Outbound recovery on missed appointments same day
Cancellation calls routed to waitlist for instant fill
Reschedule by SMS link tied to live Jane availability
Late cancel and no show fee policy quoted on call
Follow up text if the rebook is not confirmed in 24 hours

Insurance and Direct Billing

"Do you direct bill Pacific Blue Cross"
ICBC and WSBC claim number collection at booking
Coverage confirmation handed off to the front desk
Self pay versus benefit plan quoted with correct rate
Sun Life, Manulife, Canada Life, GreenShield handling

Built for Canadian Jane clinics

Canadian Specific Jane Usage

The majority of Jane App practices are in Canada. The receptionist is configured for bilingual EN and FR callers, provincial billing rules, and Canadian insurer direct billing, with PIPEDA aligned data handling.

Bilingual EN and FR Calls

Detects French on greeting and continues in French
Quebec and New Brunswick practices fully supported
Service names and intake links delivered in caller's language
SMS confirmations sent in the caller's chosen language
Front desk handoff respects the language already established

Provincial Billing Awareness

ICBC and WSBC in British Columbia
WSIB and OHIP boundaries in Ontario
RAMQ context for Quebec referrals and self pay rules
Alberta WCB and AHS interactions
Atlantic provinces and territories handled per clinic config

Canadian Insurer Direct Billing

Pacific Blue Cross, Sun Life, Manulife, Canada Life
GreenShield, Desjardins, Industrial Alliance, Beneva
Confirms direct billing availability before booking
Quotes patient portion when coverage is partial
Flags benefit year resets and remaining maximums

PIPEDA Aligned Handling

Health information handled per PIPEDA and provincial PHI law
Intake links delivered over secure SMS, not over voice
Card data captured by Stripe link, never spoken to the AI
Call recordings retained per the clinic's policy window
Caller consent captured at the start of every recorded call

90 day Jane rollout

From First Call to Full Jane Workflow in 90 Days

Days 1 to 30: Live Answering

Connect the AI to your business line, load services, practitioners, rooms, and packages from Jane. Start answering 100 percent of calls.

100 percent of calls answered, zero hold time

Days 31 to 60: Booking and Intake

Turn on Jane booking by treatment, practitioner, and room. Push intake forms by SMS. Quote package balances live on the call.

Bookings land directly in Jane with intake attached

Days 61 to 90: Recovery and Growth

Outbound no show recovery, package renewal prompts, and waitlist fill. Bilingual EN and FR fully tuned for Canadian callers.

$1,847 average monthly revenue recovery per clinic

See it on Jane

Watch a Jane Booking Happen on a Live Call

Pick a discipline, hear a sample call, and see the appointment land in Jane with the right practitioner, room, and intake form attached.

Book a Jane Demo

Pricing

Per Clinic Pricing, Built for Jane Practices

Transparent monthly pricing that scales with call volume, not seat count. Bilingual EN and FR included for Canadian Jane practices.

See Pricing

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