New Patient
New patients calling to schedule should be answered instantly, not queued or sent to voicemail. Voice AI captures their intake on the first call, creates their chart, and books their appointment—all in one interaction.
New patients expect to wait on hold for medical practices. They're impressed when they're answered immediately, greeted by name, and never asked to repeat information. Voice AI answers on the first ring and uses referral data or EMR lookup to personalize the greeting. That speed creates confidence before the first visit.
Traditional workflow: new patient calls → waits for staff → repeats info → staff enters it manually → patient sent paper intake form. Voice AI: new patient calls → greeted and asked questions once → all data captured and structured. No repetition, no paper forms, no data entry burden.
Demographics and appointment details sync to the EMR immediately. Structured intake summary (medical history, allergies, medications, chief complaint) is returned to your staff for review and filing. By the time the new patient arrives, their chart is populated, complete, and your clinicians can focus on care—not intake.
Voice AI captures how the patient heard about the practice and flags insurance verification issues. This data flows to your front desk, clinical, and billing teams so no referral source is lost and insurance verification starts immediately.
Every call answered
New patients greeted immediately; no voicemail or callback delay
New patient record created
Demographics synced to EMR; structured intake summary returned to staff for review
Structured intake returned
Staff review and file medical history, allergies, chief complaint before visit
Appointment booked instantly
Available slots offered and confirmed while patient is on the call
Voice AI captures what the patient provides and flags incomplete or unverified insurance for your billing team. Staff can contact the patient before the appointment to confirm details, or the patient can complete insurance upload via the MedReception portal.
Yes. Voice AI asks relevant questions based on your practice's intake form and chief complaint. For example, if a patient is calling for allergy care, voice AI asks about allergy history, triggers, and current symptoms. Answers are captured and returned as a summary for staff review.
Yes, if available appointments exist in your schedule. Voice AI checks availability and offers time slots. The patient confirms, and the appointment is booked directly. If no slots are open, the patient is asked if they want to be placed on a waiting list or contacted when slots open.
Your practice configures the intake flow based on specialty and chief complaint. A dermatology practice asks about skin history; a primary care practice asks broader intake questions. You control the flow, depth, and required vs. optional fields.
Voice AI can offer a staff handoff at any point in the call. If escalation is requested, the patient is transferred to available staff. If no staff are available, the call is logged and prioritized for immediate callback.
Workflow
Patient intake
How voice AI captures medical history, insurance, and chief complaint for new and existing patients.
Integration
EMR and EHR integrations
How new patient demographics and appointments sync to your EMR in real time.
Operations
Front desk workload
How voice AI reduces new patient intake burden so staff focus on complex onboarding and special requests.
Product
Meet Katie, the AI receptionist
See how voice AI handles new patient calls from first ring to appointment confirmation.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
