Implementation
Step-by-step timeline for going live with voice AI reception. What data and decisions your practice must prepare, and what the vendor handles.
Voice AI deployment is faster than hiring and training a new receptionist. No lengthy RFP cycles, no custom software build. Sandbox testing means zero disruption to live calls during setup.
You define what questions the AI asks, which calls trigger staff escalation, and how appointments are categorized. The vendor builds; you steer.
If you need to roll back or adjust rules, the AI configuration changes instantly. No code deploys, no downtime, no vendor lock-in if you choose to exit.
Vendor handles the phone line cutover during off-hours or via a gradual ramp-up. Your practice never loses inbound calls during the transition.
Sandbox testing included
Staff test the AI with safe, non-production calls before go-live
Configuration changes deployed instantly
Adjust AI behavior, escalation rules, or intake fields without vendor intervention
Your current intake questionnaire, list of specialty-specific conditions that require escalation, staff phone numbers or on-call rotation, EMR login credentials, and phone system details (carrier, type, feature list). Also decide whether AI should answer calls during business hours or only after-hours.
Most vendors offer a demo or limited trial. Ask for a sandbox environment where your staff can receive test calls and verify appointment-booking integration with your actual system (not simulated data).
That's normal and expected. Sandbox testing is designed to catch those misalignments. Changes are quick—typically a vendor configuration update with no downtime.
No. Your phone number stays the same. The vendor's system sits between your incoming line and your phone system. Calls route to the AI first, then to your staff or voicemail as you've configured.
Yes. Many practices run both for 1–2 weeks to build confidence. AI handles new-patient calls and routine appointments; staff handles callbacks and complex cases. Then you can dial up AI and dial down staff overlap.
You manage configuration changes (intake questions, escalation rules, holidays). The vendor provides ongoing monitoring, call analytics, and support for bugs or integration issues. Most vendors offer a help desk or Slack channel for escalations.
Product
Meet Katie, the AI receptionist
Walk through a real voice AI deployment and see how it integrates with your EMR and staff workflow.
Technical
EMR and EHR integrations
Check whether your EMR is on the list of supported platforms and understand what data syncs during deployment.
Operations
After-hours call handling
Learn how voice AI can answer calls 24/7 while your team sleeps, and escalate emergencies to on-call staff.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
