Integration
Purpose-built healthcare voice AI writes appointments and patient demographics directly to your EMR. Learn what syncs, what doesn't, and how to measure intake efficiency gains.
When a new patient calls, voice AI captures their intake (availability, symptoms, prior medical history). Instead of staff listening to a voicemail and typing notes, they receive a structured summary and populated demographics. They review, correct if needed, and file. This eliminates transcription errors and data-entry duplication.
Voice AI checks your calendar in real time, offers available slots, and confirms. The appointment is live in your EMR seconds after the caller says 'yes.' No follow-up call, no email confirmation sequence, no scheduler delay.
Voice AI returns chief complaint, symptoms, duration, and relevant history in a format your EHR expects. Staff can paste it directly into the note, reducing documentation time and improving note quality.
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
Named EMR integrations with direct appointment and demographics sync
Appointment write-back
Bookings flow to your calendar; cancellations and changes are captured
New patient demographics
Name, DOB, phone auto-populate; clinical data returned for staff review and filing
Structured intake summaries
Chief complaint, symptoms, and history in EMR-ready format
No. Voice AI captures and structures clinical information (chief complaint, symptoms, allergies, medications). Staff review the summary, modify if needed, and then file it into the note. This preserves your clinical workflow and ensures a provider has reviewed the data before it enters the legal record. Any platform claiming it auto-populates clinical notes is cutting corners and creating compliance risk.
MedReception AI integrates with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Integration timelines vary: athenahealth and eClinicalWorks typically 1–3 weeks; others 3–6 weeks. If your EMR is not listed, contact our team about custom options.
Voice AI can capture insurance company name and subscriber information on the call. This is returned as a structured summary for staff to review and file. Insurance verification and eligibility checks remain a staff function. Insurance data is captured for review, not auto-populated into the chart.
Yes. Leading integrations allow voice AI to read your calendar, patient history, and recent visits; write new appointments and patient demographics; and return clinical summaries for staff review and filing. This two-way sync is what makes EMR integration truly valuable—the AI adapts its questions based on what it already knows about the patient.
Voice AI is programmed to flag conflicts and ask clarifying questions. If a caller's stated allergy contradicts the chart, the AI notes the discrepancy and returns it as a structured summary for staff. This is a safety mechanism, not a bug.
Integrations
EMR and EHR integrations
Full list of supported EMR/EHR platforms and integration capabilities.
Workflow
Patient intake
How voice AI streamlines new patient intake and captures structured data for your chart.
Product
Meet Katie, the AI receptionist
See Katie's intake and scheduling capabilities in action.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
