EMR Integration
When a new patient books an appointment via the AI receptionist, confirmed name, date of birth, phone number, and email are automatically written to your EMR as a new patient record.
The new patient record is created automatically with confirmed contact information. By the time the patient arrives, their chart exists, appointments are linked to their account, and clinical staff can access prior visit notes if applicable. No manual record creation. No duplicate accounts.
The AI checks your EMR to confirm the patient is new before creating a record. If a matching account exists, the AI flags it and your staff can consolidate. Prevents the costly mess of split records and fragmented care history.
When patients arrive for their first appointment, the account is already in your system. Check-in focuses on insurance verification and intake questionnaire review, not typing contact information. One less thing your staff has to do.
The AI asks for phone and email during the call and confirms them back to the patient. By the time the data reaches your EMR, it's been verbally validated. Reduces bad contact info and failed appointment reminders.
New patient records created automatically
Name, DOB, phone, email written to EMR on call
Duplicate-record check built in
AI confirms patient is new before creating account
Named EMR systems supported
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
Chart-ready before first visit
Appointments linked to account immediately
Name, date of birth, phone number, and email address are written to your EMR when the AI confirms them during the booking call. Medical history, insurance, questionnaire responses, and chief complaint are captured during the call and returned to your staff as a structured summary for review and filing.
Before creating a new account, the AI queries your EMR using name and date of birth. If a matching record is found, the AI alerts your staff to verify whether it's the same patient or a new one. Your staff has final control over duplicates.
Yes. Patients can update their contact info in the MedReception patient portal or by calling back. Your staff can also update demographics in the EMR directly. Updates are managed through your EMR system.
The AI captures all demographics on the call and returns them as a structured summary. Your staff reviews the summary and manually creates the account in your EMR. The process is still faster and more organized than starting from scratch.
You can configure this behavior. Some practices create accounts only after a confirmed booking; others create accounts immediately so the patient is in the system for any follow-up communication. Your preference controls the workflow.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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