EMR Integration
When a caller completes an intake call with the AI receptionist, their name, date of birth, and phone number automatically create or update a patient record—ready for your staff to add clinical detail.
The AI validates the caller's identity against existing patients before creating a new record. If a duplicate is detected, the system alerts staff and updates the existing chart instead. No more chart sprawl.
When the caller books an appointment during intake, the booking automatically ties to the new patient record. Appointment time, location, and patient data are synchronized in your EMR before your team needs to manually link them.
Name, DOB, and phone are in the chart immediately. Your staff receives a structured intake summary to review, verify, and file into the patient record. When your billing team logs in, they see the new patient is already created and ready for insurance and payment information entry.
Patient arrives for their visit; your front desk sees they're already in the system with an active chart. Check-in is verification, not creation. Significantly faster and fewer data-entry errors.
Real-time EMR patient record creation
Name, DOB, phone write to patient master on call completion
Named EMR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
Duplicate detection built in
AI cross-references caller identity against existing patient database
Staff-side update link provided
Intake summary includes live link to newly created chart for verification
No. The AI completes the intake conversation first, captures the caller's name, date of birth, and phone number, then sends that data to your EMR. The patient record is created or updated once the call ends and the data is validated.
The AI asks follow-up questions during the call (date of birth, phone number, address) to confirm identity and link to the correct existing record. If no match is found, a new patient record is created. Your staff receives the intake summary and can flag any discrepancies before the appointment.
Yes. The standard write-back includes name, date of birth, and phone number. Your MedReception setup process allows you to configure which additional fields (address, email, preferred contact method) sync to your specific EMR at the time of record creation.
The intake data is held securely and queued for EMR write-back. Once the EMR is back online, the patient record is created or updated automatically. Your staff is notified if any write-back is delayed or fails, so nothing falls through the cracks.
Both. The system detects whether the caller is a new or returning patient. For returning patients, it updates the existing record with the new phone number and contact information. For new patients, it creates a fresh chart. Both workflows sync the core data to your EMR in real time.
Integration Hub
EMR and EHR integrations
Complete list of supported EMRs and field-level sync specifications.
Workflow Hub
Patient intake
End-to-end intake workflow: call to chart creation to appointment scheduling.
EMR-Specific
AI receptionist for AdvancedMD
AdvancedMD-native patient record creation and intake field mapping.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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