Workflow
Pain practices often see their most valuable chair time slots empty because patients can't reach scheduling or don't know procedure availability. MedReception's AI books epidural steroid injections, facet joint procedures, and nerve blocks directly into your EHR calendar while checking imaging prerequisites and insurance authorization.
Patients calling to schedule epidural steroid injections or facet procedures are booked immediately during the call, using confirmed EHR availability. Staff no longer sends follow-up messages or manages a callback queue for procedure scheduling.
The AI asks for imaging dates, allergy history, current medication, and insurance status during the intake call. Staff verify and file the captured information—they don't dig through charts or contact patients for missing details.
Insurance pre-auth status is verified during the call using integrated EHR lookup. If authorization is not yet active, the AI alerts your staff to initiate or follow up with the carrier before the patient arrives.
When a patient completes an initial injection, the AI can book the follow-up procedure (e.g., second epidural steroid injection at 2-week interval) during their post-procedure call or checkup call, eliminating manual recall scheduling.
Patients calling about pain are booked immediately and receive confirmation, instructions, and fasting guidance on the same call. They don't wait for a callback or scheduler email.
Procedures booked in real time
Epidural steroid, facet, and nerve block appointments filled from AI-managed EHR availability during the call
Pre-procedure checklist completed
Imaging, allergy, medication, and authorization status captured on the call and verified by staff
Insurance pre-auth verified
Authorization status checked before procedure is scheduled; staff alerted to gaps
Named EMR integrations
Real-time provider schedule access in athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed
The AI reads your provider block schedule from your integrated EHR in real time. It pulls open slots for epidural, facet, and nerve block procedures and books appointments as staff confirm availability during the call.
The AI asks if imaging has been ordered and received on the call. If imaging is pending, the AI notes that and the appointment is conditional—staff follow up with the imaging facility to confirm results before final confirmation to the patient.
Yes. The AI looks up authorization status using your integrated EHR and insurance carrier data. If prior authorization is not yet active, the AI notes that and your staff initiates or expedites the pre-auth request before the appointment is confirmed.
Yes. The AI can book an initial procedure and offer subsequent appointments based on your protocol. Staff verify the series plan during the call, and appointments are created in the EHR for patient confirmation.
Yes. The AI sends automated pre-procedure instructions (fasting, medication hold, arrival time, parking, contact information) to the patient via SMS or email immediately after booking confirmation.
The AI alerts your staff that authorization is pending and the appointment is held conditional on pre-auth approval. Your staff team initiates the authorization request and confirms completion before sending final appointment confirmation to the patient.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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