Workflow
Interventional pain clinics book new patient and follow-up injection appointments directly into the EMR during the AI's intake call, eliminating the scheduling coordinator bottleneck.
Caller hangs up with a confirmed date, time, and SMS reminder. No 'we'll call you back' delay or lost-to-follow-up risk.
Each booked appointment and new patient record hits your EMR immediately. No manual data entry or overnight sync lag.
Your scheduling coordinator stops fielding booking calls and instead focuses on pre-auth, insurance verification, and patient outreach.
Instant SMS confirmation and reminder reduce call-backs and missed appointments because the caller commits in real time.
Appointment written to EMR in real time
No manual data entry, no next-day sync
New patient record auto-created with demographics
Intake summary returned for staff review and filing
SMS confirmation sent live
Patient has appointment detail and reminder before hang-up
Named EMR integrations
ModMed, Nextech, AdvancedMD, Tebra, Kareo, and others
The AI connects to your EMR's real-time availability. It checks open dates and times for the injection type the caller requests (lumbar, cervical, knee, etc.) and offers options during the call.
The AI can modify or cancel the appointment and rebook immediately during the call, or your staff can update it in the EMR afterward. The caller always has the final confirmed details before hang-up.
Insurance information is captured during the call and returned as a structured summary for your staff to review and verify. Pre-auth typically requires your team to contact the insurance carrier, which happens after the call.
Yes. If a patient calls to schedule a follow-up (e.g., 2-week post-injection), the AI can book it directly into the EMR on that call. Your clinical team confirms the interval at the injection visit.
The AI offers the next available date and time, or can note the patient as waitlisted for a cancellation backfill. Your staff is notified and can follow up if a slot opens.
Workflow
Automated patient scheduling
Broader scheduling automation context, including appointment reminders and waitlist backfill.
Next step
Workflow playbooks
Step-by-step workflows for the calls a practice actually gets.
Next step
Pain management practices
How call handling differs for pain management practices.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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