Scheduling & Workflow
AI receptionist schedules OA patients for physical therapy appointments during intake calls, writes appointment bookings to your EMR, and sends confirmations—so PT intake doesn't rely on callback.
Instead of waiting for a callback to schedule PT, patients book during the intake call and receive confirmation immediately.
Appointment data writes to EMR so PT team sees the referral and patient history when the patient arrives.
Patients confirm PT slots on the call, so your staff don't spend time chasing PT confirmations.
Patients who book PT immediately during a call are more likely to show up than those who wait for a callback.
PT slots booked directly on call
Patients offered available time slots and confirmed without staff handoff
Appointment booked to EMR
PT intake coordinator sees referral and patient history before appointment
Confirmation sent to patient immediately
SMS or email with date, time, location, and prep instructions
Prior PT history captured
Patient-reported prior courses, outcomes, and preferences recorded for clinician review
Your PT scheduler or clinic calendar is integrated with the AI system. As appointments fill or release, the AI sees real-time availability and offers open slots to patients. We integrate with named EMRs and standalone scheduling systems.
Yes. You can configure the AI to offer only specific PT clinicians or locations based on patient preference, insurance, or availability. You can also limit which call types trigger PT scheduling—e.g., new OA diagnoses only.
The AI captures that the patient declined and notes the reason if given. Staff can follow up later, or the clinician can discuss PT at the visit and schedule separately.
The PT appointment booking syncs to the EMR. PT intake forms (medical history, allergies, current pain) are captured separately in the PT system or submitted by the patient and returned as a structured summary for staff review. We can integrate PT and medical EMRs so both teams see the full history.
Patients can reschedule via the confirmation text or by calling. The system allows patients to modify appointments within your cancellation policy. Staff see all changes in the EMR.
Workflow
Automated patient scheduling
Real-time appointment booking for all visit types, including PT, without staff intervention.
Specialty
AI receptionist for physical therapy practices
Full reception and scheduling workflows for PT clinics and rehab centers.
Next step
Behavioral health practices
How call handling differs for behavioral health practices.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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