Workflow
Interventional pain procedures often fill weeks in advance. An AI receptionist checks real-time availability, confirms procedure eligibility, and offers open slots to callers—eliminating back-and-forth phone tag while your staff verifies insurance and prep.
Patients don't get a voicemail and wait for a callback. They hear available procedure dates and times immediately and confirm a slot. Conversion happens now, not later.
The AI reads your live calendar. No more mismatch between what the AI offers and what your staff see in the chart. Booking is atomic and accurate.
Staff verify insurance, confirm procedure prep and fasting requirements, and handle comorbidity risk stratification—not re-calling patients to offer appointment times.
Evening and weekend callers can book into morning or next-week slots without waiting for office hours. Your procedure capacity is maximized.
Appointment bookings synced to EMR
New bookings, time slots, and procedure type are captured during the call and returned as a structured summary for staff to review and file in your chart; staff confirm clinical and insurance details
Real-time schedule integration
AI reads your live calendar and offers only available slots; no phantom bookings or overbooking
Multi-provider and multi-room support
Handles multiple interventionalists, procedure types, and facility locations
Named EMR integrations
Direct integration with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, TherapyNotes, Accuro, pMD, PS Suite, and Nextech
The AI reads your real-time calendar and procedure schedule from your EHR. If you have two providers each doing lumbar facet injections and cervical nerve blocks this week, the system sees all of those open slots and offers them based on the patient's need.
The AI checks your schedule and tells the patient the first available dates for that procedure type. If the patient is willing to wait, they book. If they need urgent care, the system flags the call for your clinical staff to prioritize or refer to an urgent pain center.
The AI captures the patient's insurance info and procedure request. Your staff then confirms coverage and auth status before the patient arrives. The booking is held pending auth verification, so there's no surprise denials on procedure day.
Cancellations are logged in your EMR. Your staff receives the notification and can offer the slot to other callers on the waitlist or hold it for next week's callbacks.
Yes. If you have multiple clinics or surgery centers, the AI can be configured to offer availability across all locations, or the patient can specify where they prefer to be seen.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Next step
Workflow playbooks
Step-by-step workflows for the calls a practice actually gets.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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