New Patient
AI receptionists gather new patient information, address common questions, and schedule the visit in one conversation, eliminating call transfers and multi-step booking workflows.
Patient calls once. AI handles intake and booking without transfer to a staff member. No 'hold on, let me check with the scheduler' or 'I'll need to call you back.' Everything is resolved in real time.
Patient asks, 'What should I bring?' or 'Where do I park?' AI answers from your practice knowledge base. This reduces pre-visit confusion and no-show risk.
When the patient hangs up, your calendar has the appointment and your EMR has the new patient record with demographics linked. Intake summary—medical history, chief complaint, and flags—is structured and ready for staff to review and file. No separate manual steps.
Your front desk staff doesn't handle new patient phone intake. They receive the appointment confirmation and intake summary, verify if needed, and move to the next call.
Intake and booking combined
One call captures demographics and appointment confirmation
Practice FAQs answered
Hours, location, pre-visit instructions, parking—all handled in the conversation
Appointment booked to calendar
Booking goes to your calendar and linked to new patient record in EMR
Intake summary for staff review
Structured summary captured; staff confirms appointment and intake integrity; no data re-entry required
The AI can transfer the call to an available staff member at any point. If no one is available, the call is queued with the patient's intake summary, so your staff can call back with full context. The patient doesn't have to re-explain their situation.
The AI integrates with your EMR and calendar system to check real-time availability. It shows open slots that match the patient's preference and books directly into your schedule. Changes to availability are reflected immediately.
The AI confirms the date, time, and location with the patient during the call. Once booked, the patient receives an SMS or email confirmation with appointment details, your practice address, parking information, and pre-visit instructions.
The core intake—demographics—is captured during the call and written to your EMR. Medical history, allergies, medications, symptoms, and chief complaint are captured as a structured summary during the call and presented to your staff for review and filing before the visit. Your staff can send a secure portal link for any last-minute updates or additional details.
The AI informs the patient of the next available slot and offers to add them to a waitlist or schedule them on a future date. Your staff is notified so they can follow up if a cancellation opens up sooner.
Core Topic
Patient intake
Full workflow for AI-powered intake and new patient onboarding.
Operations
Call routing and triage
How AI routes calls, books appointments, and escalates when needed.
Specialty
AI receptionist for primary care practices
See how primary care clinics use AI intake and booking to manage patient volume.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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