Intake & Scheduling
AI receptionist collects patient information and reason for visit in one conversation, then books the appointment and syncs the booking and new patient demographics to your EMR immediately. Intake details are returned as a structured summary for staff to review and file.
By the time the call ends, the appointment is booked, demographics are in the EMR, and a structured intake summary is waiting for staff review. No separate check-in forms needed.
Providers see patients already in the system with chief complaint and relevant history captured in the intake summary, so they can focus on clinical assessment rather than repeating intake questions.
Because intake and scheduling happen in one call, missing information is caught immediately. The patient either completes it on the call or it's flagged for staff before the visit.
Routine appointments and new patient intake are handled by AI outside business hours or during staff meal breaks, freeing your team to handle exceptions and urgent calls.
Appointment + intake completed in one call
Patient books time and provides demographics, reason for visit, and intake details
Appointment booking and new patient demographics synced to EMR
Real-time sync of appointment and core patient identifiers
Structured intake summary for staff
Chief complaint, symptoms, allergies, and medications returned for chart review and filing
Most routine calls take 3–5 minutes. The AI focuses on essential information and moves efficiently through questions. Complex medical histories or special accommodations may take longer, and the AI can escalate to staff if needed.
Yes. The AI can place patients on a waitlist, offer next available times, or escalate to staff for manual review if a specific timeframe is critical. It always confirms the final appointment with the patient.
The AI captures what the patient reports and flags complex cases for staff review. If the caller needs specialist guidance during the call, the AI can escalate to a team member while holding the intake data.
The appointment is synced to your EMR in real time. The structured intake summary is available in the MedReception portal and can be reviewed by your team immediately or before the patient's arrival.
The appointment is already in your EMR. If the patient calls back, the AI recognizes them, accesses their existing appointment, and handles rescheduling or cancellation. Updated data is captured and noted for staff.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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