After-Hours Answering
Podiatry practices lose new patients to voicemail and missed calls. MedReception's AI receptionist answers after-hours calls instantly, captures patient demographics and chief complaint during intake, books the appointment, and hands a structured summary to your staff. New patient records are created in your EMR. Available 24/7 to cover your entire schedule gap.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Front desks close at 5 PM. Patients with foot pain, sports injuries, or diabetic concerns call outside your hours and hear voicemail. MedReception answers instantly, qualifies the call, and books the appointment before they hang up. No more next-business-day callbacks that turn into lost patients.
The AI asks the right questions for foot and ankle care: location of pain, type of injury, diabetes or neuropathy history, current shoe wear or orthotics, and whether the issue is urgent. Your staff gets a clean, EMR-ready summary that your team reviews and files into the chart.
Demographics are written to your EMR automatically. Insurance details are captured on the call and handed to billing for verification. Your front desk greets an already-registered patient, not a blank intake form. Custom-built for your practice and EMR, with free lifetime edits so the intake questions stay aligned with your clinical workflow.
Every call answered
No voicemail dead ends, day or night
New patient record created in EMR
Demographics and appointment synced automatically
Podiatry-specific triage
Urgent cases escalated per your rules
HIPAA compliant, verified by Compliancy Group
BAA included; after-hours calls handled securely
The AI answers immediately, greets the patient, and asks for their name, date of birth, phone, address, and email. It then asks about their foot or ankle concern, current treatments, and any relevant history. Once intake is complete, the AI confirms an available appointment time and sends the patient a text confirmation. A structured summary is ready for your staff when you return.
Yes. Name, date of birth, phone number, and address are written to your EMR automatically, creating a new patient record. Chief complaint, injury history, and other clinical details are captured as a structured summary that your staff reviews and files into the chart. Insurance information is captured on the call and handed to your billing team for verification.
The AI asks qualifying questions during intake and flags calls as routine or urgent based on the rules you set. Urgent cases are escalated to your on-call provider or voicemail for immediate response. The AI does not make clinical decisions; your clinicians always decide how to handle the case.
MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. If your EMR is not on this list, custom integration is available. Want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days. Your team will have white-glove onboarding support throughout.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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