Plastic Surgery
Plastic surgery practices field high-value inquiry calls during consultations, post-op follow-ups and revision scheduling. MedReception answers every inbound call instantly with a live voice, captures patient intent and medical history on the call, and routes urgent issues to your team. No voicemail dead ends. No lost leads. No after-hours callback backlog.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Consultation calls, revision requests and post-op follow-ups arrive as structured summaries your team can action immediately. No voicemail tag-backs, no repeat calls to clarify intent. Patient details (procedure interest, surgical history, timeline) are documented on the first contact so your schedulers and clinicians have context before the first appointment.
Pain, swelling, infection concern or other urgent post-operative symptoms are flagged and escalated to your team per your protocols. Katie asks the right screening questions and routes the call to your on-call provider or urgent line. Patients get reassurance and clear next steps; your team gets early visibility into complications.
Overnight and weekend calls are answered, logged and summarized by Annie, your after-hours AI receptionist. Your team arrives to a clean inbox of patient messages, not a voicemail queue. Consultation requests from evening callers are ready to book into your schedule first thing.
MedReception is custom-built per client, not plug-and-play. Your team works with our white-glove onboarding to set routing rules (urgent to on-call, consultations to scheduling, revisions to your surgical coordinator), intake questions (prior procedures, allergies, current medications, timeline expectations) and escalation triggers. Edits and optimization are free for life.
Every call answered
No voicemail, no phone tree, no missed consultation inquiry
Urgent post-op escalated
Complications and patient concerns routed to your team per your protocols
Intake captured on call
Procedure interest, surgical history, symptoms and timeline documented instantly
13+ EMR integrations
Appointment bookings and new patient records sync to athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes and Accuro
Katie asks screening questions you've set (location, severity, duration, associated symptoms) and documents the patient's description. If the call meets your urgent criteria, it's escalated to your on-call provider or urgent line immediately. The structured summary is also available to your team so there's no delay in clinical review. Your protocols determine routing; the AI executes them.
Annie, your after-hours AI receptionist, answers the call and captures the patient's interest (procedure type, prior surgery, timeline, contact preference). The call is logged and summarized overnight. Your team arrives to a clean message with all details ready to book into your consultation schedule or send a callback.
Callers hear a natural, professional voice that guides the conversation. Katie and Annie are trained to sound warm and human, not robotic. Patients feel heard; they're not transferred between systems or asked to wait for a person. If a call needs a staff member, Katie routes it smoothly or takes a message.
MedReception integrates with 13+ EMRs including athenahealth, eClinicalWorks, Elation, Tebra, ModMed, Jane and others. Appointment bookings and new patient records sync automatically. Your phone number stays yours; we register it with our platform and add texting capability. Launch takes about a week from signup. If your EMR isn't on the list, custom integration is available; book a demo and we'll scope yours.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA. All calls, patient intake and summaries are handled securely inside MedReception. Your data never leaves a compliant environment.
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