Multi-Location

AI receptionist answers calls for all locations, routes to nearest clinic or on-call provider, and maintains one EMR intake

Migraine clinics spanning multiple locations struggle with fragmented call handling—calls ring to different voicemails, patient data is siloed, and urgent cases get missed. AI reception centralizes all incoming calls, routes based on clinic availability and patient location, and integrates all appointments into one patient record.

Single phone number rings all locations or callers choose which clinic—AI routes to the best available slot
Recognizes returning patients from any location and pulls their full migraine history into the intake conversation
Books appointments across all locations intelligently: nearest location, soonest available, or patient preference
Captures intake once; structured summary is returned for staff review and filing at any location, so follow-up providers see complete history
After-hours calls are routed to the on-call provider on rotation, regardless of which location they are on-call for
Integrates with multi-location EMR systems (eClinicalWorks, athenahealth, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed) so appointments and patient data are unified

How it pays back

No calls fall through the cracks

A single AI receptionist answers every call for every location. Calls are never sent to a location that is closed or to an overbooked clinic.

Patients see appointment options immediately

Instead of 'I'm sorry, we're fully booked at this location,' the AI offers the next available slot at any of your locations. Patients get in faster.

Patient history is never siloed

When a patient calls, the AI has access to their full migraine history across all locations. If they switch clinics or see multiple providers, continuity is maintained.

On-call coverage is unified

After-hours escalations route to whoever is on-call (Dr. Smith at Location A, Dr. Chen at Location B)—no confusion about who is covering where.

Staff at each location focus on clinical care

Front-desk staff at Location A are not answering calls for Location B. The AI handles routing; staff focus on patients in the chair.

All locations share one AI receptionist

Centralized answering; no calls fall through the cracks

Patient history unified across locations

Returning patients recognized; full migraine intake available to any provider

Smart appointment routing

Booked at the nearest, soonest, or preferred location based on availability

Multi-location EMR integration

Appointments and patient data unified in your centralized EHR system

Frequently asked questions

How does the AI know which location a patient should call to?

When a patient calls the main number, the AI asks which location is most convenient for them or offers all available times across your clinics. If it's a returning patient, the AI can offer their preferred location first. Routing is based on availability, patient location, and your rules.

What if a patient's migraine history is at Location A but they call Location B?

The AI system has access to one unified patient record across all locations (via your EMR integration). When the patient calls Location B, the system pulls their full history, so continuity is maintained. The provider at Location B sees everything that happened at Location A.

How do after-hours calls get routed across multiple locations?

Your on-call rotation is configured in the system. The AI knows who is on-call each night and routes urgent escalations accordingly. If Dr. Smith is on-call for Locations A and B, she gets the call; if Dr. Chen covers Location C that night, he gets C's calls. No confusion.

Do we need separate AI licenses for each location?

No. MedReception charges per organization, not per location. You set up all locations in the system, define routing rules, and manage one AI receptionist for all of them.

Can patients book appointments at different locations at the same time?

Yes. If a patient is seeing a neurologist at Location A and a preventive medicine specialist at Location B, the AI can book separate appointments at each clinic. The unified EMR ensures both providers see the full picture.