Clinical Workflow

AI reception triages migraine calls to separate acute episodes from routine medication and appointment requests

Migraine clinics field acute crisis calls alongside routine refills and follow-ups. AI reception asks targeted questions to identify severity, then routes acute cases to your on-call provider or ER guidance, while routing routine calls to the booking queue.

Ask symptom and severity questions to differentiate acute migraine from routine contact
Identify red flags: new worst headache of life, neurological deficits, failed rescue medications, fever
Route acute cases to on-call clinician or ER guidance; log call for morning review if after-hours
Route routine refills, follow-ups, and appointment requests to normal scheduling workflow
Capture and return triage decision and symptom summary for your clinical documentation

How it pays back

On-call clinicians see only true emergencies

False alarms are eliminated; your on-call provider receives calls only when migraine severity or red flags warrant immediate review.

Acute patients get faster access

Critical cases skip the appointment queue and reach your clinician in minutes, not hours.

Routine calls never interrupt clinical work

Medication refills, follow-up scheduling, and appointment changes are handled by AI and logged for batch processing by your staff.

Liability protection

Every call is documented with symptom severity, triage questions asked, and routing decision. Your team has a clear audit trail if escalation or ER referral was needed.

Acute migraine calls escalated immediately

On-call provider notified within 1 call; non-urgent calls logged for morning queue

Red-flag symptom detection

AI asks about neurological symptoms, medication failures, and onset patterns

Routine-urgent separation

Medication refills, follow-ups, and appointments routed to normal workflow; true emergencies go to clinician

Complete call documentation

Triage questions, answers, and routing decision logged for compliance and quality review

Frequently asked questions

What questions does the AI ask to assess acute migraine severity?

The AI asks about onset (sudden or gradual), pain intensity (1–10 scale), location and quality (throbbing, pressure), neurological symptoms (vision, numbness, weakness), and whether rescue medications have been tried. Based on answers, it assigns a triage level.

What are red flags that trigger escalation?

New worst headache of life, sudden onset with neurological symptoms (vision change, numbness, paralysis), fever, altered mental status, failed abortive medications, or prolonged status migrainosus. Your clinician sets the escalation rules.

How does the AI know if a call is after-hours and should alert the on-call provider?

The AI checks the time and your on-call schedule. If a call meets escalation criteria during off-hours, the on-call provider is paged or texted with a summary. The patient is told a clinician will call back shortly.

What if a patient is not sure if their migraine is an emergency?

The AI is trained to err on the side of caution. If there are any red flags or if the patient expresses worry, the call is escalated to your on-call clinician for a quick phone assessment.

How is the triage summary documented for the chart?

The AI records the triage questions, patient answers, severity assessment, and routing decision as structured text. Your staff review it and file it into the patient's chart; it is returned as a structured summary for your team to review and file, rather than auto-populating clinical documentation.