Triage
Not every migraine call needs a same-day appointment. AI triage asks structured questions about symptom onset, severity, and red flags. Routine pain gets scheduled routinely; urgent cases are flagged for immediate provider contact or ER referral.
A patient calls with sudden thunderclap headache. The AI recognizes the red flag, alerts the provider, and offers immediate ER direction if needed. No delay, no misclassification as routine pain.
A patient with their typical migraine pattern books a next-available appointment or callback. Your urgent provider time is reserved for actual emergencies, not routine pain management.
Your team doesn't manually review voicemails to decide what's urgent. The AI has already triaged and prioritized; staff works down the queue in order.
Routine patients are reassured they'll hear back soon and know what to expect. Urgent patients are told a provider will contact them immediately or directed to appropriate emergency care.
Red-flag detection in real-time
Thunderclap, neurological signs, and worst-ever patterns identified during the call
Urgent escalation to provider in seconds
No waiting for staff review; alert sent immediately upon call end
Routine calls sorted automatically
Appointment slots or routine callback queues filled without staff decision-making
ER guidance provided appropriately
Patients with red flags told when to seek emergency care; routine patients reassured
Severity (pain rating 9/10) alone doesn't trigger urgent escalation. The AI asks about onset, pattern, neurological signs, and how it differs from their baseline. If it's consistent with their typical migraine, it's routed to next-available urgent appointment. If it includes red flags or differs significantly from baseline, it's escalated immediately.
Yes. If a patient says, 'This is my worst ever' or 'Something feels different,' the AI flags it as urgent. The provider can then decide if same-day care is appropriate or if the patient can be scheduled for next available.
It asks about pain location, duration, presence of nausea/light sensitivity, and how it compares to typical headaches. If the pattern sounds atypical or the patient mentions neurological symptoms, it's flagged for provider review.
The AI uses universal red-flag criteria: thunderclap onset, worst headache of life, neurological signs, high fever, neck stiffness. These are escalated regardless of history. Routine severe headache from a new patient is routed to urgent but not emergent queue.
Yes. If a patient calls back after being scheduled routine, and now reports new symptoms or escalating severity, the second call is re-triaged. Your staff flag the repeat call for provider review.
Workflow
Call routing and triage
Severity-based sorting ensures urgent migraine cases reach providers; routine pain is scheduled appropriately.
Next step
How it differs by specialty
What changes between specialties.
Next step
How the options compare
How AI receptionists compare with answering services, IVR and each other.
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