Workflow
No-shows drain Mesa practice revenue and slot availability. An AI receptionist sends appointment reminders and confirmations via call or SMS, and captures cancellations in real time so you can fill slots with waitlist patients.
When a patient confirms they can't make a 2 PM slot during a 3 PM reminder call, you have time to contact waitlist patients and backfill. A no-show slot becomes a filled appointment, protecting your daily revenue.
A reminder 24 hours before the visit is much more effective than a confirmation 3 days prior. The AI calls or texts at a time you choose, ensuring patients have the appointment top-of-mind.
Your team no longer spends an hour per day calling patients to remind them. The AI handles reminders automatically while your staff manages schedule backfill and high-priority follow-ups.
Some patients prefer a phone call; others want a text. The AI can send reminders via both channels or let patients choose. This flexibility increases engagement and reduces forgotten appointments.
Cancellations captured in real time
Front desk can backfill slots same-day
No-show detection before checkout time
Hours to find replacement patients, not days
Multi-channel reminder options
Phone calls, text, or both based on patient preference
The AI calls the patient 24 hours before their appointment, greets them by name, and confirms the appointment. It asks if they can still attend, and if they say no or are unsure, it offers rescheduling or waitlist options. The call is logged, and your front desk sees the result immediately.
Patients can respond verbally or press a phone keypad if they prefer. The AI interprets voice or button presses and records their response. This works for patients who are busy and don't want a full conversation.
Your front desk is notified immediately. They can then contact waitlist patients and offer them the now-open slot. If you have a second waitlist patient, you might fill the slot before the day ends.
Yes. You can configure reminders to go via SMS, phone call, or both. Patients receive the reminder in their preferred channel, increasing the likelihood they see it and respond.
Yes. The AI reads appointments from your EMR and triggers reminders based on your settings (24 hours, 48 hours, or custom timing). Confirmations and cancellations are captured and returned as a structured summary for your team to review and file, so you have a complete record.
We track all reminder calls, confirmations, and cancellations. Your practice sees data on reminder sent count, confirmation rate, cancellation rate, and slots backfilled. Compare your no-show rate before and after to measure the improvement.
Workflow
Appointment reminders and confirmations
How AI-driven reminders reduce no-shows and enable same-day waitlist backfill.
Workflow
Waitlist and cancellation backfill
Capture cancellations in real time and fill slots with waiting patients automatically.
Business Impact
The cost of missed calls
Understand how call volume, no-shows, and unanswered phones impact practice revenue.
Next step
AI receptionist for Arizona practices
What changes for an Arizona practice: coverage, compliance and the local market.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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