Workflow

Use AI to confirm Kareo appointments 24 hours before—boost attendance without manual reminders

Kareo users miss revenue on no-shows. MedReception's AI receptionist calls patients to confirm appointments in advance, captures confirmations and rescheduling requests for your Kareo team to review, and flags patients at risk of missing visits.

AI calls Kareo patients to confirm appointments 24 hours before scheduled time
Confirmation status and rescheduling requests captured and returned as structured summaries for staff to review and file in Kareo
Multilingual support for diverse patient populations
Flags no-show risk—identifies patients who don't answer or refuse confirmation
Works with Kareo's waitlist and cancellation workflows
Runs nights and weekends—no impact on front desk during clinic hours

How it pays back

Stop empty appointment slots

Confirmed patients show up. Rescheduled calls free slots for waitlist patients. Your Kareo schedule stays full.

Reclaim lost chair time

No-shows mean unused provider time and revenue. Confirmations catch cancellations early so you can backfill from your waitlist.

Reduce manual reminder burden

Your staff doesn't call every patient before their visit. The AI handles confirmation; staff only act on flagged or rescheduled patients.

Better data for Kareo reporting

Confirmation outcomes are captured and returned to your team, so your Kareo dashboards reflect true show rates and help you identify chronic no-show patterns.

Reschedule requests captured live

Returned as structured summaries for staff review

Works after hours

No impact on daytime staff workflows

Multilingual conversations

Reach diverse patient populations

Frequently asked questions

When does the AI call patients to confirm?

You set the timing—typically 24 hours before the appointment. Calls go out overnight or during off-peak hours so they don't interfere with clinic operations.

How does rescheduling work if a patient cancels?

The patient tells the AI they need to reschedule. The AI captures the request and available Kareo slots. Your staff reviews the summary and books the new appointment directly in Kareo, freeing the original slot for waitlist backfill.

Can I exclude certain appointment types from confirmation calls?

Yes. You can configure the AI to only confirm new patients, certain visit types, high-value procedures, or practices with elevated no-show rates—whatever your Kareo workflow requires.

What if a patient doesn't answer the confirmation call?

The AI can attempt a callback or send an SMS reminder. If the patient still doesn't confirm, staff are alerted so they can follow up manually—reducing surprise no-shows.

Does the confirmation data appear in Kareo?

Confirmation status, rescheduling requests, and attempt logs are captured and returned as structured summaries for your staff to review and file in Kareo, so your team and providers see the full confirmation history.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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