Client Experience
AI identifies returning clients by phone number or name and personalizes their call experience. Automate callback requests, appointment reminders, and reactivation outreach.
When a regular client calls, the AI recognizes them, uses their name, and remembers their last treatment. This warm greeting improves satisfaction and encourages repeat bookings.
Clients who request a callback for pricing, availability, or consultation are logged with a scheduled follow-up. Your team is reminded to call back within hours, not days.
The AI identifies clients who haven't booked in 60+ days and can proactively send callback reminders or special offers. Your team follows up with personalized outreach.
By remembering client preferences, treatment history, and provider favorites, your med spa feels attentive and premium. Repeat clients are more likely to book additional services and refer friends.
Repeat client recognized
Prior appointment history and client preferences loaded on inbound call
Callback requests managed
Follow-up scheduled and logged for your team with caller context
Lapsed client tracked
Proactive reactivation campaigns triggered for inactive bookings
Lifetime value visible
Client booking patterns available to your team
The system looks up the caller's phone number in your EMR or patient database. If a match is found, the client's prior appointments, preferred provider, and treatment history are pulled and available to the AI and your team.
Yes. Automated appointment reminders can be sent via text or email 24 hours before the appointment. The AI can also ask clients to confirm attendance or update their intake on the callback.
The AI can pull up their existing appointment, confirm the reschedule request, and rebook them into a new available slot. The appointment change is updated in your schedule and confirmation sent to the client.
Your team can configure seasonal or loyalty-based offers in the system. The AI can mention relevant promotions to repeat clients or include offers in reactivation callback messages.
Yes. All callback requests, follow-up attempts, and outcomes are logged in the system with timestamps. Your team can review callback performance and ensure no client falls through the cracks.
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