Clients call for refills and follow-up care outside business hours. Capture every request, route urgent ones to staff, and turn callbacks into booked appointments.

You set the rules. The AI asks the client about their symptoms or concern during the call. If they report an adverse reaction, infection, or severe pain, the AI escalates to your on-call provider by phone or SMS. Routine refill requests are logged for your team to handle during business hours.

Yes. The AI confirms their preferred callback window (morning, afternoon, specific time) and logs it. Your team receives a summary with the client's name, phone, reason, and requested time so you can call back when promised.

The AI logs it as a routine callback. Your team receives a summary first thing in the morning: client name, phone, medication requested, and any notes. Your staff or provider can then review and call the client back to confirm the refill or discuss alternatives.

The AI captures the refill request (medication name, dosage, urgency, client contact) and returns it as a structured summary for your staff to review and enter into your med spa system or pharmacy process. Appointment bookings, new client creation, and client demographics sync directly to your software.

Launch takes about one week from signup. Your phone number and EHR connection are ready in one to three days. Registering your number for client texting takes about five business days. Your team configures escalation rules and callback windows during onboarding, and our team provides white-glove support.