Bilingual Spanish & English
Med spa clients often call outside business hours with treatment questions. A bilingual AI receptionist answers in Spanish or English, captures what they're interested in, books them into your schedule, and routes urgent concerns to on-call staff. Your team reviews each call summary and confirmed booking when you open.
By MedReception AI, physician-built by Paul Toomey, MDPublished
A bilingual line answers in Spanish or English without delay. No caller waits for a callback or hears a closed-hours message. Your team reviews the call summary and confirmed booking the next morning, so nothing gets lost in translation or in voicemail.
Evening and weekend inquiries happen when interest is highest. The AI asks what treatment they're curious about, records their details, and books them into your schedule marked for your confirmation. Your team follows up with a treatment plan and pricing in the morning, while the lead is still warm.
If a caller mentions pain, allergies, or a medical question during an off-hours call, the system flags it and alerts on-call staff right away. Your team decides whether to call back or wait for morning. No medical concern sits in voicemail overnight.
MedReception is custom-built for your med spa, not a plug-and-play box. Your team keeps your existing calendar and software. Bookings appear in your schedule, intake summaries arrive in a format your staff can paste and file. Launch takes about one week from signup.
Every call answered
Evening, weekend and holiday inquiries reach a bilingual agent, not a closed-hours message
Treatment interest captured
Your team knows what each caller asked about and why they booked
Urgent concerns escalated
Medical or safety questions routed to on-call staff during off-hours
HIPAA compliant, verified by Compliancy Group
Calls and intake data handled inside a BAA-signed, secure system
Yes. The bilingual line answers in Spanish or English depending on what the caller speaks. It does not translate or switch languages mid-call; the caller stays with the same agent in their language. Your team receives a structured summary in English for filing and follow-up.
The AI books them into your calendar with a pending-confirmation status. Your team reviews the booking and intake summary the next morning and confirms or reschedules. The caller receives a confirmation text or email so they know it's locked in.
The AI asks what service they are interested in (Botox, fillers, laser, etc.) and captures it in a structured summary. Your team sees the treatment interest, their contact info, and any questions they asked, all in one place ready to review and file.
The call is flagged as high-priority and escalated to on-call staff immediately. Your team decides whether to call back or handle it in the morning. Nothing waits in voicemail.
MedReception works alongside popular med spa and practice management platforms. If you use a system we don't yet integrate with, Katie still answers every call and captures intake; your team enters the booking. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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