Lunch Hour Coverage
Your front desk closes for lunch, but new client calls don't stop. MedReception AI answers instantly, captures intake on the call, and books appointments into your schedule. Your team returns to a queue of qualified new clients ready for consultation.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Front desk unavailable from noon to 1 p.m.? Callers reach Katie, MedReception's AI receptionist, who answers in seconds. New clients don't hang up; they book. You don't lose revenue because your team needed a break.
The AI qualifies as it books. By the time your team sees the appointment, it already knows the client's skin type, concerns, previous procedures, and what they want to try. Consultation starts informed, not scrambling.
Structured intake, skin profile, allergies, treatment history, service interests, is captured on the call and returned as a summary your staff reviews and files into the client record. No re-asking, no lost details, no double work.
MedReception is built per client, not plug-and-play. We configure Katie to match your intake workflow, your services, your EMR, and your lunch hours. Onboarding is white-glove: a real team walks you through setup, training, and optimization.
After launch, you want to adjust intake questions, add a service, or change escalation rules? Lifetime edits and optimization are included. No per-change fees, no locked-in setup.
Every call answered
Lunch break or not, new clients reach a receptionist
Appointments booked by AI
End-to-end scheduling without staff intervention
Intake structured and EMR-ready
New client profiles created with demographics and summary notes
13+ EMR integrations
athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, and more
Katie still answers every call, handles intake, and books the appointment. Your staff enter the booking into your schedule manually, and the structured intake summary is ready for your team to review and file. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Yes. We configure Katie's intake questions to match your workflow. Common questions include skin type, sensitivities, allergies, previous cosmetic procedures, treatment goals, budget, and service interests. All answers are captured on the call and returned in a structured summary for your team to review and file.
Launch takes about one week from signup. The EHR connection and your phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. During onboarding, our team configures Katie's intake questions, service menu, and escalation rules for your practice.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and includes a BAA. Intake is captured inside MedReception's secure systems; voicemail, summaries, and appointment data are handled with full HIPAA safeguards.
Katie handles reschedule and cancellation requests on the call. If the client needs to speak to your team first, the call is escalated according to your rules. All details are logged and your staff see the full context when they call back.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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