Orthopedic Practices

Your orthopedic practice answers every call during business hours. Book appointments, capture intake, and route urgent cases without a front-desk bottleneck.

Orthopedic practices in Fresno field injury calls, post-op follow-ups, and referrals during the day. MedReception AI answers every incoming call, qualifies the caller, captures their medical history and insurance details, and books them into available slots or routes urgent cases to your clinical team. Your staff enters the appointment into your EMR once; the AI books the appointment and creates the new patient record (name, DOB, phone). Medical history, allergies, medications, and insurance details are captured on the call and returned as a structured, EMR-pasteable summary for your staff to review and file. No missed calls, no intake forms to chase, no voicemail dead ends.

By MedReception AI, physician-built by Paul Toomey, MDPublished Nov 4, 2026

Every call answered during business hours by an AI trained on orthopedic workflows: injury assessment, post-op checks, referral intake, and work comp cases
Structured intake captured on the call covers chief complaint, injury mechanism, prior treatments, medications, allergies, and insurance without asking the patient to fill out a form later
Urgent calls flagged by your rules (severe pain, acute swelling, post-op complications) are escalated to your clinical staff immediately
Appointments booked directly into your EMR; new patient demographics (name, DOB, phone) are created automatically so staff never re-enters the same data
Calls in Spanish and English handled by the same AI, so language is never a barrier to scheduling
Insurance information and any documents uploaded during the call are captured and returned as a structured summary for your billing team to verify and file

How it pays back

No Missed Orthopedic Referrals

Referral coordinators send patients to call you. If your front desk is on another call, that referral reaches voicemail and the patient books elsewhere. MedReception answers every referral call, qualifies the injury, and books the appointment before the caller hangs up. Your schedule fills from calls that used to disappear.

Intake Happens on the Phone, Not in the Waiting Room

Patients call with an injury; the AI asks about mechanism, prior treatment, current pain level, medications, and allergies during that call. Your clinical staff receives a structured summary ready to review and file. The patient arrives already triaged, not spending ten minutes filling out forms in the lobby.

Your Team Enters the Booking Once

When your front desk confirms an appointment time, that booking is created in your EMR along with the patient's name, date of birth, and phone number. New patient records are created automatically. Staff never re-enter the same information across two systems.

Urgent Cases Route to Your Clinicians Right Away

You set the escalation rules: severe pain, acute swelling, or post-op complications flag the call for immediate staff attention. Your clinical team can reach the patient or advise on urgent care while the call is still happening, not hours later when they check voicemail.

Custom-Built for Your Practice, Not a Template

MedReception is configured per client, not plug-and-play. Your orthopedic intake questions, your provider list, your appointment types, and your urgent criteria are built into the AI during onboarding. Your white-glove team stays available to refine the workflow and optimize the AI. Edits and improvements are free for life.

Every call answered

No missed referrals or appointment requests during business hours

Urgent calls escalated

Acute cases flagged and routed to your clinical team by your rules

Structured intake captured

Medical history, insurance, and injury details collected on the call and ready for staff review

Bookings created in EMR

Appointments and new patient records created automatically; staff enters once

Frequently asked questions

Does the AI make clinical decisions about who needs to be seen?

No. The AI collects the caller's information, asks about their injury and symptoms, and flags calls that match your urgent criteria for immediate staff attention. Your clinicians decide whether the patient needs same-day care, urgent referral, or a routine appointment. The AI routes and escalates; your team makes the clinical call.

What happens if a patient calls with a question about their post-op protocol?

The AI answers the call, listens to the question, and routes it to your clinical staff based on the urgency you've set. If it's a routine question about wound care or activity restrictions, your nurse can call the patient back. If it's a sign of infection or complication, the call is escalated immediately. The AI never gives medical advice; it triages and escalates.

How does the AI handle work comp and insurance verification?

The AI captures insurance information and any work comp claim details during the intake call. Those details are returned as a structured summary for your billing team to verify and file. Insurance information is not automatically written to the EMR; your staff reviews and enters it according to your workflow.

What if your EMR is not on the integration list?

MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, and Accuro. If your system is not on that list, the AI still answers every call, captures structured intake, and handles booking requests. Your staff enters the appointment and patient record into your EMR as usual. Custom integration is available: want MedReception integrated with your EHR? Book a demo and we will scope yours.

How long does it take to launch?

Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. Your white-glove team handles the setup and trains your staff on the new workflow.

Is MedReception HIPAA compliant?

Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA with every US practice. All calls, intake summaries, and patient data are handled securely inside MedReception's HIPAA compliant infrastructure.