Med Spa Phone Intake
MedReception AI answers inbound calls 24/7, qualifies new and returning clients on treatment goals, captures demographics and preferences, and books appointments directly into your schedule. No missed calls, no voicemail dead ends, no manual data entry.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Front desks field heavy call volume. When lines are full, callers hang up or leave voicemail. Katie answers every call simultaneously, so new clients reach you instead of a dead end. Inbound inquiries convert to booked slots, not lost leads.
Callers tell Katie their treatment goals, skin concerns, and availability. Katie captures that context, qualifies fit, and books the consultation into an open slot. Your staff receives a structured summary and a confirmed appointment. No back-and-forth, no callbacks required.
MedReception is custom-built for your med spa, not a plug-and-play template. If you change EHRs or phone systems, your AI setup moves with you. You own the relationship with your callers and your data. FREE lifetime edits and optimization keep the system tuned to your workflows.
Client information is captured inside MedReception, which is HIPAA compliant (verified by Compliancy Group, BAA included). Demographics, treatment preferences, and contact details are returned as a structured summary for your staff to review and file in your EMR or CRM. Your team controls what gets filed and when.
Every call answered
No simultaneous call limits, no voicemail overflow
Intake and booking in one interaction
Caller qualifies, books, and staff confirms in a single conversation
Structured intake summaries
Client details, treatment goals, and preferences formatted for your EMR or CRM
Direct booking into your schedule
Integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech
Katie books the appointment into your available slots during the call. Your staff receives the confirmed booking and a structured intake summary. Staff reviews and confirms with the client via your standard confirmation workflow (text, email, or call).
Katie identifies the intent and flags high-value or complex inquiries. Your team is notified immediately and can call the client back right away. For urgent or sensitive topics, you set the rules for when Katie escalates to staff.
MedReception integrates directly with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. For other systems, custom integration is available: book a demo and we will scope yours.
Launch takes about one week from signup. Your phone number is ready in 1 to 3 days, and registering the number for client texting takes about 5 business days. Our team handles all configuration and testing before go-live.
Katie speaks 59 languages and books appointments end to end in English, Spanish and Korean. A bilingual line answers in English and Spanish. Katie does not translate mid-call; callers speak one language per call.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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