Lunch Hour & Peak Time Coverage
Med spa front desks face a predictable gap during lunch: staff eat, phones ring, leads go to voicemail and never call back. MedReception AI answers every call during your lunch break, captures what clients want (injectables, laser, skin treatments, pricing questions), qualifies interest, and either books them into open slots or logs them for your team to follow up. No missed revenue. No callback chaos.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Your team takes a break; Katie doesn't. Callers hear a real greeting, not a generic voicemail. They leave details or book on the spot. The moment your staff returns, they see a clean queue of booked appointments and callbacks with full context.
Katie captures treatment interest, pricing questions, and caller intent on every call. That data comes back as a structured summary your team can read in seconds, so when you call back, you know exactly what they want and can close faster.
Callers who are ready to book don't wait. Katie checks your real schedule and books them into open lunch-hour or early-evening slots. Your team returns to a full calendar and no scramble to catch up on missed leads.
Every med spa has a different treatment menu, pricing model, and callback preference. MedReception is custom-built to your workflows, not plug-and-play. Your onboarding team sets up Katie to match exactly how your staff wants to work, and edits and optimizations are free for life.
Every call answered
No voicemail dead ends during lunch or any gap in your desk coverage
Structured intake captured
Treatment interest, pricing questions, and caller details logged and ready for your team
Appointments booked instantly
Callers ready to schedule are seated in your real calendar while you're away
EMR-independent and portable
Switch med spa software or practice management platforms; your AI stays with you
Katie checks your real schedule before offering times. If your lunch hour is fully booked, she lets callers know and offers the next available slot (often the same day or early evening). Callers can book that or ask for a callback from your team.
Katie captures the question and caller details in a structured summary. Your team reviews it when you return and calls back with a full answer. No caller is left hanging, and your staff handles the nuanced conversation.
During onboarding, your team tells us what treatments you offer, your pricing, and how you want callers routed or qualified. Katie is custom-built to your practice, not a generic AI. Edits and optimizations are free, so if your menu or pricing changes, we update Katie.
MedReception integrates directly with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. If you use a different platform, Katie still answers every call, captures intake, and books appointments your staff enters into your system. Custom integration available: want MedReception integrated with your med spa software? We build custom integrations; book a demo and we will scope yours.
MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA. Voicemail summaries, caller details, and appointment data are handled securely inside our infrastructure. Your caller information is never shared or used for anything outside your practice.
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