Med Spa
MedReception AI answers your med spa phones 24/7, qualifies callers by service interest and readiness to book, and routes them to your team or directly to scheduling. Never miss a new client call or turn away a walk-in inquiry again.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Front desks field heavy call volume, and missed calls lose new clients. Every inbound inquiry to your med spa, whether it's a new client asking about Botox, a returning client booking a follow-up, or someone calling during lunch or after 5 PM, is answered by Katie in seconds. No dead air, no 'call back during business hours.' That caller is qualified and routed before they hang up.
Katie asks the right questions on every call: What brings you in? First time with us? Do you have a specific treatment in mind? Are you looking to book today? Your team gets a structured summary with the caller's intent, skin history, and preferred services. Your front desk stays focused on clients in the chair, not fielding 20 intake calls a day.
Callers who are ready to book go straight to Sallie, your AI scheduling assistant, who checks real availability and books the appointment. Callers who need more information or have questions get flagged for a callback from your consultation team. Medical or safety concerns go to staff immediately. No routing delays, no manual transfers.
MedReception is custom-built per client, not plug-and-play. We learn your service menu, your providers' availability, your intake questions, and your routing rules during onboarding. If you add a new treatment, change your hours, or hire a new injector, your team edits Katie's briefing in the portal, no engineering tickets, no waiting. Edits are free, forever.
MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA. Client skin history, medical concerns, and contact details are captured on the call and returned as a structured summary for your team to review and file. Nothing is written to your charts automatically; your staff controls what goes into your records.
Every call answered
Day, night, weekends, and peak demand, no voicemail, no missed leads
Urgent calls escalated
Medical or safety concerns routed to staff immediately
Structured intake captured
New client profile, treatment interests, and skin history returned for your team to verify and file
13+ integrations ready
Appointment bookings and new client data routed to your calendar and practice management system
During onboarding, your team tells us your service menu, your providers, and your intake questions. Katie's briefing is custom-built to your med spa. If you offer Botox, dermal fillers, laser hair removal, and facials, Katie asks about those. If you add a new treatment, you edit her briefing in the portal, no waiting for engineering.
Katie routes them to Sallie, our AI scheduling assistant. Sallie checks real availability across your providers and time slots, answers questions about pricing or package options, and books the appointment. The booking is sent to your practice management system or calendar. If your system is not integrated yet, Sallie sends a booking request to your staff to confirm.
Katie asks if the caller has been with you before. If they're new, she captures their name, phone, email, skin type, concerns, and treatment interests. If they're returning, she pulls up their profile and asks what brings them in today. Either way, the summary goes to your team for review and filing. Your staff controls what goes into your chart.
Katie does not give medical advice. If a caller asks about contraindications, allergies, or medical concerns, Katie notes it and escalates to your staff immediately. Your provider or nurse can call the client back to discuss safety and suitability. Katie's job is to route and qualify, not to decide.
Launch takes about one week from signup. Your phone number and EMR connection are ready in 1 to 3 days. If you want clients to text you for bookings or reminders, registering that number takes about 5 business days. Your team starts answering calls as soon as the number is live.
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