Medspa Operations
Capture every treatment inquiry, appointment request, and new client call with an AI answering service purpose-built for medspa operations. Route urgent or complex calls to staff while handling routine booking and intake.
Stop losing treatment bookings to voicemail and unanswered lines. AI ensures callers always reach a booking workflow, even after hours.
Collect name, phone, treatment interest, and intake preferences on the initial call. AI captures demographics and creates the patient record; your team reviews and files clinical details in your EMR.
Manage calls across multiple medspa locations from one system. Distribute bookings to the right facility and time slot automatically.
Your front desk and clinicians spend time on high-value tasks—consultations, treatments, and retention—not answering routine inquiries.
Every call answered
No missed bookings due to voicemail or phone lines at capacity
New patient records created
AI captures demographics and treatment interest; staff reviews and files in EMR
Calls routed intelligently
Urgent or complex inquiries escalated to team; routine bookings completed by AI
Named EMR integrations
Works alongside Tebra, AdvancedMD, Athena, athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, and others
Yes. The AI is trained on your service menu, pricing, treatment duration, and common questions. It answers confidently and qualifies callers by treatment type. Complex clinical or consultation-level questions are routed to your team.
The AI voice is natural and professional. You can choose whether to disclose it's AI or frame it as an automated booking assistant. Either way, callers can request a staff callback at any time.
Callers can request to reschedule an existing appointment. The AI checks your availability and books the new slot. Cancellations are logged and marked in your EMR so staff can follow up.
The AI gathers their treatment interest and preferences, then routes them to an available clinician or books a consultation appointment. The call summary is captured and ready for your team.
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Capture every caller, book every available appointment slot, and handle routine inquiries without hiring night staff.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
