Medspa Operations
Capture every caller, book every available appointment slot, and handle routine inquiries without hiring night staff. MedReception's AI answers medspa calls 24/7 with spa-specific intake and seamless EMR integration.
Every call is answered and qualified. The AI captures what treatments the caller wants, when they're available, and their contact info—then books them into open slots or creates a callback list your staff reviews first thing.
Callers who reach voicemail often book elsewhere. MedReception answers immediately, qualifies the caller, and completes the appointment booking in one call—turning night and weekend inquiries into confirmed revenue.
During the call, the AI collects name, date of birth, phone, and email. That data syncs to your EMR as a new patient record with demographics. Intake details (treatment history, allergies, previous procedures, payment method) are captured during the call and returned as a structured summary for your staff to review and file.
Receptionists spend less time on routine calls and scheduling. They focus on in-person consultations, treatment prep, and client experience—higher-margin work that grows your practice.
Every call answered
Day or night, no voicemail dead ends
Appointment bookings and new patient demographics sync to EMR
Seamless calendar and contact integration
Medspa-trained intake
Collects treatment preferences, scheduling constraints, and client history
Named EMR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
MedReception is trained on your menu of services, pricing, provider availability, and treatment protocols. During intake, callers describe their goals (skin rejuvenation, hair removal, etc.), and the AI recommends relevant services and available appointment times. If a caller asks complex questions about treatment suitability, the AI escalates to your aesthetician or nurse.
Yes. When a caller is ready to book, the AI presents available time slots (pulled from your EMR calendar), confirms the appointment, and syncs the booking to your system along with the caller's name, phone, date of birth, and email. Your staff see the appointment immediately.
The AI can check appointment details, reschedule within available slots, and provide standard aftercare instructions tied to the service booked. Complex questions or policy exceptions are escalated to your team with full call context.
Payment and insurance information are captured during the call and returned as a structured summary for your staff to review and file. Your front desk handles payment confirmation and processing as usual.
Yes. The system supports multiple locations, each with its own calendar, pricing, and provider list. Callers can be routed to the nearest location or the one with the soonest availability based on your routing rules.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
