24/7 Coverage
Med spas field calls during business hours, after closing, and on weekends. Missed calls mean lost bookings and frustrated prospects. MedReception AI answers every inbound call immediately, captures client details and treatment questions, books appointments into your calendar, and routes urgent requests to your team. No voicemail, no callback delays, no staffing gaps.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Prospects call in the evening, on weekends, or between appointments and expect an answer. With MedReception AI, they reach your practice instantly, not a voicemail box. That call is captured, the prospect is qualified, and an appointment is offered right away. Your team reviews the details in the morning and confirms the booking.
Running a front desk 24/7 means hiring night staff or paying for an expensive answering service that transfers calls and loses context. MedReception AI covers every hour, every day, for a fraction of that cost. Your team works normal hours and gets structured summaries of what happened while they were closed.
The AI books available appointments directly into your calendar and sends the client a confirmation text. When your team arrives, the bookings are already there, reducing double-entry and scheduling errors. New clients are created in your system with their name, date of birth, and contact information, so their first visit is seamless.
MedReception AI is custom-built for your med spa, not a plug-and-play generic service. Your treatment menu, hours, cancellation policies, and escalation rules are configured to match how you work. Your team gets FREE lifetime edits and optimization, so as your practice evolves, your AI adapts with it.
Every call answered
No voicemail, no missed bookings, day or night
Structured intake captured
Client details, treatment questions, and contact info ready for your team
Appointments booked automatically
Direct calendar entry and client confirmation text
Named EMR and phone integrations
Works with athenahealth, Elation, SimplePractice, Tebra, and more
The AI books appointments directly into your calendar, checks your availability, and sends the client a confirmation text. Your team reviews the booking in the morning. If a client asks to reschedule or has questions about their appointment, the AI handles that too, without waking your staff.
The AI captures the full call context and routes it to your team immediately, either as a callback queue or escalation, depending on how you set it up. Your staff has the caller's information, what they asked for, and what the AI tried to do, so they can help right away.
MedReception AI integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. If you use a different system, Katie still answers every call, handles intake, and sends booking requests your staff enter into your calendar. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. Your team will help configure your hours, treatment menu, and escalation rules so the AI is ready to answer calls as soon as the phone is live.
Yes. MedReception AI is HIPAA compliant, verified by Compliancy Group, and includes a BAA. All calls are handled inside MedReception, and your client data is protected to healthcare standards. We also comply with PIPEDA and PHIPA in Canada, and the Privacy Act and APP in Australia.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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