Call Coverage
Internal medicine practices lose patients during lunch, staff breaks, and peak hours when the phone rings and no one picks up. MedReception's AI answers every call instantly, captures patient intake on the first contact, and routes urgent cases to your clinicians while scheduling routine visits. No voicemail, no callbacks, no missed new patients.
By MedReception AI, physician-built by Paul Toomey, MDPublished
A caller reaches a live AI instead of a full voicemail box. They hear your practice name, can describe their issue, and either get routed to an available provider or booked into the next opening. Your front desk never falls behind on callbacks.
The AI gathers name, date of birth, phone number, chief complaint, and relevant history while the patient is on the line. Your staff receives a structured summary ready to paste into the chart or hand to the clinician. Insurance and ID are captured for your team to verify and file. No second call asking for information the patient already gave.
Chest pain, shortness of breath, or any symptom you flag in your triage rules goes straight to your on-call provider or nurse line. Routine calls book into open slots. Your clinicians stay focused on patient care, not triaging voicemail.
Appointments and new patient demographics (name, date of birth, phone) write directly to your schedule and patient record. Your staff spends intake time on clinical review and chart documentation, not data entry.
Every call answered
No voicemail dead ends during lunch or peak hours
Urgent calls escalated
Your triage rules route high-priority cases to clinicians instantly
Structured intake captured
Chief complaint, history, and patient details ready for your chart
EMR write-back included
Appointments and new patient demographics sync automatically
MedReception's AI answers instantly. The patient gives their name, reason for the call, and relevant history. If it's urgent, the call routes to your on-call provider or nurse line per your rules. If it's routine, the AI books them into the next available appointment. Your staff returns from lunch to a clean call log, not a stack of voicemails.
No. You set the triage rules, specific symptoms, caller type, or keywords that trigger escalation to your clinicians. The AI follows those rules exactly. Your providers always make the clinical judgment; the AI handles routing and intake.
Appointments and new patient demographics (name, date of birth, phone) write directly to your schedule and patient record. Medical history, symptoms, and chief complaint are returned as a structured summary your staff reviews and files into the chart. Insurance and ID are captured during the call and provided to your team for verification.
Katie, our AI receptionist, still answers every call and captures intake. Your staff enters the booking details into your schedule manually, and you receive a structured summary to paste into the patient record. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. We handle onboarding end to end, no technical lift from your team.
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Next step
Replacing voicemail with an AI receptionist
Why a call that reaches voicemail is usually lost, and what answers it instead.
Next step
Patient intake
Capturing intake details during the call itself.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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