Kareo Workflow
Small practices with part-time front desk staff or no dedicated receptionist now answer every call. AI books appointments into Kareo and captures new patient intake—so staff focus on patient care.
A clinical staff member, billing associate, or part-time coordinator can focus on their core role. The AI answers the phone, books appointments, and hands off structured intake summaries. You don't pay for a full-time reception position.
When you don't have dedicated staff, new patient calls often go unanswered or end in voicemail tag. The AI answers, qualifies the caller, books them into Kareo, and they show up. New patient revenue flows consistently.
Providers and clinical staff are not taking calls between patients or stepping out of rooms to answer the phone. The AI handles it. Your team stays focused on the patient in front of them.
If call volume grows, the AI scales with you. You don't need to hire another part-time receptionist or move staff around to cover phone gaps.
Every call answered
Day, night, weekend, or holiday—no voicemail dead ends or missed new patient calls
Appointments booked into Kareo in real time
New patients and returning patients self-service schedule without staff intervention
Urgent calls escalated
Chest pain, allergic reaction, or medication refills routed to provider immediately
No-show rates reduced
Automated SMS reminders linked to Kareo appointments
Most small practices keep part-time or shared front desk coverage for check-in, payment processing, and follow-up. The AI handles the phone—including new patient inquiries, appointment changes, and voicemail overflow. Your front desk focuses on in-person patient flow and administrative work.
MedReception integrates with Kareo and other major EMRs including athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. If you use Kareo, we connect directly. If you use a different system, we integrate with that instead. Reach out to schedule a setup call.
Pricing varies by call volume and features. Contact sales for a quote based on your practice's needs. Many small practices find the AI receptionist lower cost than a part-time hire, especially when factoring in payroll taxes and benefits.
Yes. If your practice has multiple locations or a shared Kareo instance, the AI can route calls to the correct location and read availability across all schedules.
The AI recognizes when it should escalate. Complex questions, billing disputes, and frustrated callers are transferred to staff or offered a callback. The AI logs the reason so your team knows why the call came in.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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