Workflow
Therapy practices struggle to justify a full-time front desk role. MedReception answers calls, captures intake, books appointments and texts reminders so your office staff can focus on clinical and administrative work.
MedReception handles phone coverage and intake so you do not need to budget for an additional employee. Part-time office staff can focus on filing, scheduling and administrative tasks.
New patients answer questions, provide demographics and receive a booking confirmation immediately. Your staff verifies the intake summary later; no double entry or chase calls.
Your therapists stay focused on clients. Your office staff manage tasks instead of juggling calls. Crisis calls are escalated automatically.
The AI answers calls 24/7. Patients can reach you anytime to book, reschedule or request callbacks. No separate on-call voicemail service needed.
Every call answered
Intake and routing handled automatically, no missed calls
Appointment bookings synced
Demographics and appointments sync into your EHR
Crisis keywords detected
Safety concerns routed to clinicians immediately
Appointment reminders sent
Text-based confirmations reduce no-shows automatically
Yes. Your staff will verify intakes, file questionnaires into patient charts, manage insurance authorizations and handle clinical or administrative tasks. MedReception removes the phone pressure so they can do deeper work.
You configure routing rules. MedReception can offer to transfer calls to available staff, schedule a callback, or resolve common questions (hours, directions, insurance) without staff involvement.
The AI returns a structured intake summary after each call. Your staff reviews it, checks insurance eligibility if needed, and files the questionnaire into the patient chart before the first appointment.
The AI asks for carrier, member ID and group number. Insurance details are returned in the intake summary for your staff to review and verify coverage if needed. Your staff retains full control over what is entered into the patient record.
You can. MedReception adapts to your staffing. You might route calls to that person during their hours and let the AI handle overflow or after-hours. No penalty to scale up or down.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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