Kareo Integration
MedReception's AI answers incoming calls, books appointments into Kareo, and captures new patient demographics while your staff see patients, process insurance, and manage the schedule. Phone volume drops from the front desk workload entirely.
Phone calls stop ringing through to the desk. They process insurance forms, check in patients, and manage the schedule without constant call breaks.
AI books directly to Kareo and confirms details with the caller. Typos, double-bookings, and 'I thought I called yesterday' drop significantly.
The AI captures demographics and contact details on the call. Patients arrive with intake started; staff complete the clinical questionnaire and insurance verification in the exam room or before the visit.
Front-desk team report lower stress and higher job satisfaction when they're not fielding dozens of calls per day. They can focus on face-to-face patient care and problem-solving.
Inbound calls answered
Every call answered by AI or escalated; front desk phones stay quiet
Kareo bookings automated
Appointments and new patients written in real time; staff see current schedule
Phone interruptions reduced
Front desk workload shifts from answering calls to patient-facing work
Intake data pre-filled
Demographics and contact captured before visit; staff complete clinical intake
Rarely. The AI answers all routine inbound calls and handles bookings, reschedules, and new patient intake. Staff are on backup for complex questions, but most calls are resolved without them. Your front desk can focus on check-in and patient flow.
The AI can warm-transfer to a staff member at any point. Patients can also request a live agent at the start of the call. Your staff are always available; the AI just means they're not interrupted by routine booking calls.
Yes. The AI queries your live Kareo schedule in real time. It shows the same available appointment slots, provider blocks, and schedule updates that your staff see.
A call journal in MedReception logs all inbound calls, whether handled by AI or transferred to staff, plus booking outcomes and new patient records created. Staff can pull a daily report or check in real time.
Yes. The AI can ask for appointment reason, visit type (telehealth vs. in-person), and capture any special notes. Those details are written to Kareo in the appointment record so your provider and clinical staff have context before the visit.
The AI handles surge volume without extra staff. Patients are answered and booked into available slots or scheduled for the next open date. Your staff aren't overwhelmed; the AI absorbs the volume.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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