Appointment Management
Kareo practices miss revenue when patients no-show or cancel last-minute. MedReception sends live reminders, books cancellations into open slots, and syncs appointment changes back to Kareo.
When a patient cancels during the AI reminder call, the system immediately fills that slot from your waitlist. Kareo shows the cancellation and new booking instantly.
Voice confirmation has higher recall than a text. Patients who hear a friendly reminder and confirm are more likely to show up than those who skip a text notification.
The AI asks why a patient cancels (traffic, illness, cost, reschedule). Over time, you spot patterns—time-of-day conflicts, transportation barriers—and can adjust scheduling or outreach.
Your team doesn't spend an hour a day on confirmation calls. The AI handles it all, and your staff sees results in Kareo: confirmed, rescheduled, and filled slots.
Cancellations backfilled from waitlist
Open slots filled without staff intervention
Rescheduling synced to Kareo instantly
Appointment changes reflected in calendar in real time
Cancelation reason captured
Data visible for operational analysis and improvement
You set the timing per provider or appointment type. Most practices use 24 hours before. You can also request same-day reminders for urgent or high-no-show times (e.g., early morning or Friday afternoon).
The AI detects the busy status and retries later the same day, or skips to the next available window. You can also whitelist certain numbers to never receive reminders (e.g., staff lines, practice management offices).
Yes. The AI can offer alternatives based on your Kareo schedule. The patient picks a new time, the AI books it, and both the cancellation and new appointment sync to Kareo.
The AI records it and stores it in MedReception. You can review cancellation trends in the dashboard—traffic, illness, cost barriers, etc.—and use insights to improve scheduling or patient support.
Yes. You can set reminders for new patient visits but not follow-ups, or vice versa. You control which appointment types in Kareo trigger the reminder workflow.
The AI informs the patient that a waitlist exists and offers to place them or contact someone from the list. If the patient confirms cancellation, the AI immediately calls the first waitlist candidate to fill the slot.
Workflow
Appointment reminders and confirmations
Full guide to live reminder calls, cancellation capture, and no-show reduction.
EMR Integration
AI receptionist for Kareo
Kareo-specific appointment management and real-time sync features.
Next step
Revenue lost to missed calls
What unanswered calls cost a practice.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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