Implementation
Kareo integration takes minimal setup. Connect your EMR, configure calling hours and on-call rules, and the AI begins answering calls once setup is tested. This guide explains each step.
Your team doesn't need to learn a new interface. The AI writes appointments and patient demographics to Kareo like your existing front desk does. Staff see bookings and structured intake summaries appear in your chart—no change to their workflow.
MedReception connects to Kareo's published API. Your IT team does not need to open firewall ports or build middleware.
Call forwarding to MedReception can be disabled in minutes. All Kareo data stays in Kareo; nothing is lost. You can pause the service anytime without data migration risk.
All calls are HIPAA-encrypted, audit-logged, and encrypted at rest. Your compliance officer gets a full audit trail in Kareo's activity log plus call recordings and transcripts for review.
Kareo API connection secured
Encrypted, audit-logged, no passwords stored
Provider schedule synced
AI reads live availability every few minutes
On-call rules configured
Escalation, backup providers, callback queues
Live in hours, not weeks
No custom development or IT overhead
Your Kareo login, list of providers and their specialties, on-call rotation schedule, appointment types, and any custom triage rules (e.g., 'page provider for fever >101'). We'll use this to configure the AI. Your IT team does not need to be involved.
No. MedReception reads Kareo data in real time during calls but does not store patient charts or medical records. Call recordings and summaries are stored inside MedReception, which is HIPAA compliant (verified by Compliancy Group). All patient details stay in Kareo.
The AI syncs Kareo every few minutes. When you update your schedule in Kareo—new provider, cancelled clinic, shifted hours—the AI sees it immediately. No manual updates needed.
Yes. We assign a test phone number that routes to the AI. Your staff can call it and verify that bookings appear in Kareo correctly, intake summaries are accurate, and urgent routing works. Once you're confident, you switch your main number.
We provide a simple admin console. You can add new rules (e.g., 'shortness of breath → page now'), adjust on-call rosters, and tweak backup protocols. Changes go live within minutes. No code or IT involvement.
We offer month-to-month service with no long-term lock-in. You can cancel anytime. Most practices stay because the integration is seamless and the AI improves over time.
Integration
EMR and EHR integrations
See all supported systems, API connection details, and integration timelines.
Next step
What it connects to
The systems the receptionist connects to.
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Kareo call handling
How the receptionist works alongside Kareo.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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