Implementation
Quick API setup between Kareo and MedReception, staff training on call handling and intake review, and immediate access to real-time scheduling sync and after-hours routing.
Kareo integration is straightforward API-based setup. No custom coding, no month-long pilot. Your team can be taking AI-booked calls within 3–5 business days.
Your team reviews how appointments appear in Kareo, where call summaries land, and how to handle escalations. Training is hands-on with real scenarios from your practice.
The AI reads Kareo's slots live and books directly. Appointments and new patient demographics sync to Kareo without delay or conflicts.
Start with AI handling after-hours calls only, then expand to business hours once your team is comfortable. Kareo logs every interaction, so you can measure impact and adjust rules as needed.
Setup and go-live
Kareo API integration deployed within days, not weeks or months
Real-time schedule sync
AI reads live Kareo availability and books appointments without delay or conflicts
Staff trained on intake workflow
Your team understands how call summaries, new contacts, and escalations work
Hybrid launch supported
Start with after-hours only; expand to business hours as comfort grows
MedReception needs API access to read your Kareo schedule and write appointments and new patient demographics (name, DOB, phone). Your Kareo admin can create a service account with appropriate permissions. No master login or sensitive credentials are stored.
Yes. We recommend a testing period where test calls are routed to Kareo's sandbox environment. Once your team verifies the workflow, we flip the switch to production.
All AI behavior—triage rules, escalation thresholds, on-call routing—is configurable in the MedReception dashboard. Changes take effect immediately; no new setup or downtime needed.
MedReception provides onboarding documentation, a walkthrough of the dashboard, and live support during your first week. Your staff reviews sample AI calls, learns where to find summaries in Kareo, and practices escalation scenarios.
Yes. During the hybrid or pilot phase, your office can disable AI intake at any time and revert to voicemail or manual routing. All call data is preserved in Kareo for review.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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