Implementation
Moving to AI reception can feel risky when your practice relies on Kareo. MedReception's setup process maps your Kareo schedule, appointment types, and triage rules, trains staff in 1-2 weeks, and goes live with zero appointments lost.
Setup includes a full audit of your Kareo schedule. AI learns your slots, provider rules, and blackout dates before taking live calls.
Soft launch lets staff hear the AI handle calls before it goes live 100%. They see that bookings write to Kareo correctly, intake summaries are reviewed and filed by staff, and escalations work as expected.
MedReception configures to match your current Kareo setup. You don't change appointment types, recall lists, or triage rules. The AI fits your practice, not vice versa.
Training focuses on the few new tasks: reviewing AI intake summaries, handling escalations, and managing complex bookings. Most staff are productive by day one of full go-live.
Appointment integrity verified
Kareo schedule audited before any AI call handling
Ongoing adjustments available
Triage rules and escalation logic refined based on practice feedback
Your practice's appointment types, provider schedules, holiday and blackout dates, recall lists, and any special triage rules (e.g., urgent complaints, specific questionnaires). MedReception retrieves this via API during setup with your Kareo admin login.
Yes. Many practices do a soft launch: AI handles after-hours and weekends for 2-4 weeks, then transitions to 100% of inbound calls. This lets staff build trust in the system before full deployment.
MedReception reads from Kareo in real time. If you add a provider, change office hours, or modify appointment types in Kareo, the AI learns those changes automatically. No re-configuration needed.
Typically 2-4 hours of instruction per staff member: overview of AI call flow, how to review intake summaries and file them in Kareo, and escalation procedures. Most staff ramp to full productivity within the first week of live calls.
MedReception provides a real-time dashboard so staff can see live calls and intervene if needed. After go-live, any problematic calls are reviewed and fed back to improve performance. Most practices see continued improvement week-on-week.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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