Implementation
MedReception integrates securely with your Kareo account. Your existing appointment schedule, provider list, and patient database become the AI's source of truth. Setup takes about a week from signup.
Your Kareo setup, templates, workflows, and user access stay exactly as they are. The AI works alongside your system, not replacing it.
MedReception handles the API connection to Kareo. Your IT team doesn't need to build integrations or maintain custom code. Security and compliance are managed by MedReception.
Most Kareo practices launch about a week after signup. Configuration is straightforward; no clinical workflow redesign required.
Start with after-hours calls first if you prefer. Once your team sees that bookings and escalations work reliably, expand to business hours. Change happens at your pace.
Secure authentication to Kareo via API
No data export; Kareo remains single source of truth
Live Kareo calendar checked in real-time
Availability, provider schedule, and blocked time all synced
Appointment bookings and new patient demographics written to Kareo
Kareo fully supported; structured summaries for clinical content returned to staff for review and filing
Your practice rules and workflows honored
Routing, hours, on-call schedule, specialty configuration all customizable
MedReception requires read access to your patient database (to look up existing records), write access to create new patient records and appointments, and access to your provider schedule (to check real-time availability). Your Kareo admin configures these permissions in your API settings.
No. MedReception reads from and writes to Kareo just like your front desk does. Existing workflows—prior auth, referral management, clinical documentation—continue unchanged.
Typically about a week from signup: your Kareo connection and phone number are usually ready in one to three days, and registering the number for patient texting takes about five business days. You'll provide Kareo API credentials, configure call routing rules and hours, map your phone number, and test a few mock calls. No clinical re-training needed.
Yes. Many practices deploy after-hours first to test the system, then expand to business hours once the team is confident. You control when calls route to AI.
Calls are answered and collected by MedReception. If the Kareo API is temporarily unreachable, new bookings and patient records are queued locally and synced as soon as the connection is restored. No calls are dropped.
Next step
Workflow playbooks
Step-by-step workflows for the calls a practice actually gets.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Next step
Kareo call handling
How the receptionist works alongside Kareo.
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