Kareo Integration

Create Kareo patient records during the first call with verified contact info

AI receptionist captures new patient name, date of birth, phone, and address during the booking call and writes them directly into Kareo. No intake forms, no staff re-entry, no duplicates.

How it pays back

New Patient Records Created While They're on the Phone

The AI asks for name, date of birth, and phone number while booking the appointment. Kareo record is created with verified demographics. Patient hangs up; record is live. No paper forms, no staff data entry.

Insurance and History Captured as a Summary, Not Auto-Populated

Insurance details, allergies, medications, and medical history are captured during the call and returned as a structured summary. Your staff reviews, verifies, and enters it into Kareo—maintaining your data governance and accuracy standards.

Duplicate Prevention and Record Matching

The AI queries Kareo during the call to detect existing patients with matching name or phone number. No accidental duplicate records. If a match is found, the existing record is updated instead of creating a new one.

Faster First Appointment and Smoother Check-In

By the time the patient arrives, their Kareo record is complete with verified contact and appointment details. Front desk completes check-in faster, staff has context before the visit, and no re-verification is needed.

New Patient Record Creation in Kareo

Demographics verified and written to Kareo during the booking call

Duplicate Detection

AI checks Kareo for existing records to prevent duplicates

Structured Summary Capture

Insurance, history, and allergies captured for staff review and filing

Single-Call Onboarding

Appointment booked and patient record live before the call ends

Frequently asked questions

Does the AI write insurance information into the Kareo patient record?

No. Insurance details are captured during the call and returned as a structured summary for your staff to review and enter into Kareo. This ensures accuracy, compliance with your workflows, and proper insurance verification before the visit.

What if the patient's Kareo record already exists?

The AI detects existing records by name and phone number. If a match is found, the existing record is linked to the new appointment instead of creating a duplicate. Contact information is verified and updated if needed.

Can patients update their demographics online after booking?

Yes. Many practices provide a pre-visit patient portal link that allows patients to review and update their demographics, insurance, and medical history. The portal syncs updates back to Kareo.

What happens if the patient gives incomplete information?

The AI captures what the patient provides and flags incomplete fields in the summary for staff to follow up before the visit. Your staff can call back if needed to complete critical fields like date of birth.

How is PHI protected when writing new patient records?

All data transfers to Kareo are HIPAA-encrypted. Names, dates of birth, and phone numbers are stored securely and accessible only to authorized staff via Kareo's access controls.

Related reading

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