Mental Health

Your therapists and psychiatrists are offline. Your calls don't stop. One AI answers all your locations 24/7, routes by provider and urgency, and books appointments into Kareo.

Mental health practices run lean. After hours, a single missed call can delay crisis support or leave a patient in distress. MedReception's AI receptionist answers every call across all your Kareo locations, day and night. It routes callers to the right therapist or psychiatrist based on their history and your availability, captures intake on new patient calls, and books appointments into each location's Kareo calendar. Your clinical team sleeps. Your phone line doesn't.

By MedReception AI, physician-built by Paul Toomey, MDPublished Nov 11, 2026

Every after-hours call answered by AI; no voicemail, no missed patients
Routes by provider, location, and urgency; escalates crisis calls immediately per your rules
Captures new patient intake on the call; structured summary ready for your review
Books appointments into the correct therapist's Kareo schedule
Caller history visible across all locations; no duplicate charts or lost context
Multilingual support; speaks 59 languages, books end to end in English, Spanish and Korean

How it pays back

Crisis Calls Escalate, Not Disappear

Mental health calls often carry urgency. Your AI is configured with triage rules you set: certain keywords, caller states, or caller IDs trigger immediate escalation to on-call staff or emergency services. The call is never held in a queue or sent to voicemail. You stay in control of what counts as urgent.

Intake Happens Before the First Visit

New patients call after hours and hear questions tailored to mental health: psychiatric history, current medications, chief complaint, insurance, emergency contact. The AI captures it all and returns a structured summary your clinician reviews and files into Kareo. Paperwork doesn't pile up on arrival day.

One Phone Line, All Locations, No Confusion

Callers dial one number. The AI asks which location they prefer or looks up their history across all your Kareo sites. Appointments book into the right therapist's calendar at the right clinic. Your team sees one unified call log and booking history, even though your practices run separately in Kareo.

Custom-Built for Your Practice

MedReception is custom-built for your practice, not a plug-and-play tool. If you switch EHRs or add locations, your AI configuration and call history stay with you. We build custom EHR integrations; your setup doesn't lock you in to Kareo.

Every call answered

Day or night, across all locations, no hold queue or voicemail dead ends

Urgent calls escalated

Triage rules you set; crisis calls routed to on-call staff or emergency services immediately

Structured intake captured

New patient details collected on the call, returned as a summary for your clinician to review and file

Named EHR and phone integrations

Kareo connection live in 1 to 3 days; caller history synced across all your locations

Frequently asked questions

How does the AI know which therapist to route a repeat caller to?

The AI reads your Kareo records across all locations. If it recognizes a caller's phone number or name, it offers to connect them with their regular provider or asks which therapist they prefer. New callers are routed by location preference, availability, or specialty if you've configured that rule.

What happens if a caller is in crisis after hours?

You set the triage rules. If a caller mentions suicide, self-harm, or other keywords you define, the AI escalates immediately to your on-call clinician, sends an SMS alert, or transfers to a crisis line. The call is never held or sent to voicemail.

Does the AI write clinical notes to Kareo?

No. The AI captures intake details on the call and returns a structured summary your clinician reviews and files into Kareo. Your team stays in control of the chart. Insurance information and ID are captured and handed to staff; they are not auto-populated into the record.

How long does setup take?

Launch takes about one week from signup. Your Kareo connection and phone number are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days. During that time, we configure your triage rules, provider routing, and intake questions to match your practice.

Is MedReception HIPAA compliant?

Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and we sign a BAA. All calls, intake summaries, and caller history are handled securely inside our system. Voicemail is never exposed to external services.