Compliance
The AI receptionist collects intake data on HIPAA-secure phone lines, returns structured summaries for staff review and filing, and integrates with Kareo without exposing patient data to third parties.
Recordings and intake summaries are stored in compliance-certified data centers. No patient PII flows through unsecured third-party systems.
The system uses OAuth and Kareo's security model. Your Kareo API credentials never leave your network or appear in logs.
Intake summaries are returned as structured data for your clinical staff to review and approve. Your team controls what is filed to Kareo—nothing bypasses your governance.
Every call is timestamped, transcribed, and linkable to the Kareo patient record. Your compliance team can audit the full intake chain.
HIPAA-secure call infrastructure
BAA-compliant hosting, encryption at rest and in transit
OAuth Kareo integration
No API keys or passwords stored in third-party hands
Staff-controlled chart entry
Intake summaries reviewed and approved before Kareo filing
Audit trail by patient
Call timestamps, transcripts, and summaries linked to Kareo record
Yes. The system uses TLS encryption for all data in transit. Kareo credentials are handled via OAuth, and API tokens are rotated automatically.
Call recordings are stored on HIPAA-compliant servers. Your retention policy is configurable—recordings can be auto-deleted after a set period or retained per your compliance requirements.
Yes. Patients can request recordings and transcripts under HIPAA right of access. Your staff can pull the call audio and transcript from the MedReception portal and deliver them per your workflow.
No. Patient data from your calls is never used to train the AI model. Your call content stays in your account and is not fed to any machine learning pipeline.
Yes. All calls are timestamped and linked to Kareo patient records. Call transcripts, summaries, and metadata are available for audit. Your compliance team can generate reports by date, patient, or provider.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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