Revenue Impact
Missed inbound calls and unclear appointment confirmations cause no-shows. MedReception's AI answers every call, books directly into Kareo, and sends automated reminders so patients arrive when expected.
Real-time booking during the inbound call creates psychological commitment. Appointment is in their calendar, in yours, and confirmed via text before they hang up.
SMS reminders go out automatically 24 and 2 hours before the visit. Patients who might otherwise forget see a nudge they can act on—or reschedule directly via text.
If a patient texts to reschedule, the AI handles it and updates Kareo. Staff don't field that call. Fewer dropped appointments, less phone burden on your team.
You can see which providers have high no-show rates, which time slots are prone to cancellation, and where to adjust scheduling to reduce gaps.
Every inbound call answered
Booked and confirmed on the call, written to Kareo immediately
Patient-initiated rescheduling via SMS
Changes synced back to Kareo, staff notified of calendar shifts
Confirmation sent to patient
Date, time, location, directions, and pre-visit instructions in one message
Yes. Reminders are based on appointments booked in Kareo. If staff manually adjust a Kareo appointment, the reminder schedule updates automatically. If a patient reschedules via SMS reply, the Kareo calendar is updated in real time.
Yes. When the AI sends the reminder text, patients can reply with their availability. The AI checks your Kareo open slots and offers alternate times. If the patient confirms, the appointment is rebooked in Kareo and both old and new times are managed.
The AI logs the cancellation, marks the appointment as cancelled in Kareo, and frees that slot for other patients. Staff see the change in your schedule. You can also configure auto-confirmation so staff review cancellations before they're finalized.
No. Reminders are fully automated. Staff can configure the frequency (24h and 2h before, for example) and message text. Reminders go out without staff involvement.
If the patient opted out of SMS, reminders are sent via email instead. If they didn't provide contact info during the call, staff can add it to the Kareo record and the reminder will send on next reminder cycle. No appointment is forgotten.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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