Practice Size
Small Kareo practices often can't hire a second front desk person. The AI receptionist answers every call, books appointments, creates patient records, and triages urgency—24/7, for a fraction of a salary.
A small practice with one front desk person typically loses calls during lunch, during patient care coordination, and after hours. The AI covers those gaps without adding payroll, benefits, or management overhead.
New callers reach someone (the AI) immediately. Their appointment and patient record are ready in Kareo before your staff arrives. No lost leads because the phone rang during a busy morning.
You don't need to hire night coverage. Urgent after-hours calls reach your on-call provider; routine callers get a callback slot. Your small team sleeps while the AI covers the phones.
As your practice grows and call volume increases, the AI handles the surge without adding staff cost. You can add a third appointment slot or new provider without adding front desk headcount.
Every call answered
No more 'mailbox full' or missed leads due to staff unavailability
Kareo-native booking
Appointments and new patient records sync instantly; no duplicate data entry
The AI integrates with Kareo via API—no software to install, no servers to manage. Your Kareo admin grants permission once, and it's live. MedReception handles all technical setup and support. Your team just answers urgent escalations and reviews new patient summaries.
Yes. The AI handles all routine calls and bookings. Your team only receives escalations (urgent calls) and reviews new patient intake summaries when time allows. You don't need a dedicated person to monitor the system.
The AI stops booking new appointments and offers the patient a waitlist slot, a callback slot, or a recommendation to urgent care if the complaint seems time-sensitive. Your staff can manage the waitlist and communicate cancellations to the AI for rebooking.
Pricing is not quoted here—see the pricing page for current rates. Most small practices find it costs less than one part-time front desk hire, and it provides 24/7 coverage that no single employee could deliver.
The AI is trained to introduce itself clearly and naturally. Most callers don't realize they're speaking to AI until booking is complete. For callers who prefer a human, the AI can route them to staff immediately. Some practices find patients appreciate the AI because there's no on-hold wait.
Yes. The AI can be configured to ask which location a patient prefers and show availability at each site. Useful for practices with a satellite clinic or multi-location networks.
Specialty
AI receptionist for primary care practices
See how primary care clinics—often staffed lightly—use AI reception to handle high call volume and patient throughput.
Operations
Front desk workload
Explore how AI reception redistributes front desk responsibilities so your team focuses on patient care and chart prep.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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