Availability
Callers reaching your practice after hours get a live AI, not voicemail. The AI checks your Kareo availability and books into tomorrow's open slots—ready for your staff when they return.
Callers get through 24/7. They book an appointment live instead of leaving a message and never hearing back.
The AI recognizes emergency language and escalates to on-call staff or directs the patient to urgent care. No delays.
Appointments booked after hours are synced to Kareo. Your staff returns to a full schedule with zero extra work.
Patients who call Friday night can book with you before seeking care elsewhere. Your Kareo schedule stays full.
After-hours calls answered by AI, not voicemail
Live voice, structured intake, booking confirmation—all on the call
Urgent calls escalated to staff or emergency routing
AI detects urgency and routes immediately
Kareo bookings synced in real time
Appointments booked after hours appear in your calendar before morning
Confirmation texted to patient instantly
No follow-up call needed; patient remembers their appointment
You set office hours in MedReception. Outside those hours, the AI answers calls instead of routing to your team. You can override anytime if your office runs late.
Yes. The AI reads your Kareo availability and offers open times for the next business day. If the caller confirms, the appointment is written to Kareo and appears in your calendar on Monday.
The AI is trained to identify urgent language and escalates the call to your on-call staff or directs the patient to emergency services or urgent care. No delay.
Yes. Urgent calls are routed via phone or SMS to your designated on-call provider. They can handle the call directly or advise the patient on next steps.
No. The AI writes confirmed bookings directly to Kareo. Your staff can review the call transcript and booking details anytime.
Yes. Callers can request a callback from on-call staff, and the AI will escalate. For true emergencies, the AI directs them to emergency services.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
